After the success of the networking between the commercial and the real estate .. Does the process contribute to reducing the burdens on the citizen?

Damascus-Sana

Three days after the start of the networking experience between the commercial and real estate bank exchanges, the process succeeded and the commercial card holders were able to withdraw their salaries from the real estate exchanges and vice versa in a procedure aimed at reducing congestion in light of the precautionary measures to tackle the Corona virus and reduce the burdens on citizens.

SANA toured the niches of the ATMs of the Commercial and Real Estate in the Hall of the General Administration of Real Estate and Commercial Bank Branch No. 6 in Damascus and explored the opinions of citizens about the experience and witnessed the success of the salary withdrawals easily despite the presence of crowds that were organized later in addition to avoiding some of the problems that appeared yesterday during the application of the process and that It was represented by the inability of some persons who hold real estate and commercial cards to withdraw their salaries from the cashiers of the other bank, which was justified by the specialists in the two banks as a result of the great pressure on the network.

Karen Al-Jourani who holds a card for the commercial bank indicated in a statement to SANA that today she withdrew her salary from the real estate cashier in the hall of the public administration in the governorate square and there was cooperation and organization of the role by the bank employees expressing her thanks for this service that facilitates the employee to withdraw his salary, which he confirmed Also Eng. Fadi Gharib, indicating that today he withdrew his salary from a commercial card with a real estate teller in an easy and simple way, indicating the suffering he was incurring before the networking between Al Tijari and Alaqari in the search for an ATM to receive his salary.

Some of the problems that emerged during the application of the process are that holders of the popular credit card are forced, when withdrawing their salaries from the real estate window, to withdraw them in several batches, according to Othman Othman, who holds a popular credit card, knowing that the credit exchanges allow him to withdraw the amount of 50 thousand pounds at once calling To find a solution to this problem.

When presenting the problem to the Director General of the Popular Credit Bank, Dr. Nidal Al-Arbeed, he confirmed that this problem is technical and programmatic, as the credit coordinates with the real estate to solve it, so that the interface of the real estate ATM is programmed to add the phrase other amounts on the interface and enable credit card holders to withdraw their dues in one payment.

In a statement to SANA, the Director of Informatics at the Real Estate Bank, Majd Al-Salloum, pointed out that the engineers in the Syrian commercial and real estate were able, in record time, despite the technical difficulties in the infrastructure, to network between the two banks due to the necessities to reduce congestion in light of the precautionary measures to address the Corona virus, stressing that withdrawing salaries according to For network connectivity it was more than 95 percent successful.

Salloum confirms that problems and errors in the process of withdrawing salaries at Real Estate ATMs, especially in terms of meeting customers' requests, are rare and due to either network interruption or pressure on them or lack of balance and delay in response via electronic communication lines.

With regard to the ceiling set at 10 thousand pounds at a time from the withdrawal for holders of Al-Tijari cards through the real estate ATMs and 34 thousand pounds for the holders of real estate cards through the commercial ATMs, which leads to the customer undertaking several operations to withdraw his salary, Salloum explained that the reason is the introduction of software in the ATM interface, it needs to Promotion and real estate to amend it to suit the demands of customers.

The director of the electronic payment directorate in the Syrian commercial, Eng. Sami Hammoud, explained on his part that activating the network linkage between the commercial and the real estate necessitated strenuous efforts from the two banks, which included carrying out large technical, accounting and financial work. According to the initial electronic data from the day before yesterday to date, this process is highly successful.

With regard to the ceiling specified at one time from the withdrawal of commercial cards with real estate ATMs and vice versa, Hammoud explained that this ceiling is old and exists since the systems were in commercial and real estate banks 9 years ago and this ceiling was considered good and therefore the systems need to update and implement new settings so that the customer can either with real estate or The commercial at the other cashier who withdraws his salary at one time and not several times.

Hammoud attributed the problem of the inability of some real estate card holders to withdraw their dues at Al-Tijari Exchange to pressure and sometimes a separation occurred in the user interface due to the work of the systems in Al-Tijari and Al-Aqary Real Estate with their maximum capacity and the fact that withdrawals in the network do not take more than ten minutes because there are alternate engineers working on a solution The problem when it occurs.

Since the start of the networking process between Al-Tijari and Al-Aqary yesterday, until the second hour of the afternoon, the number of withdrawals recorded for Al-Tijari Cards with real estate ATMs reached 5888 transactions with amounts of withdrawals estimated at about 54 million Syrian pounds and the number of transactions of real estate cards at Al-Tijari Exchange 9969 transactions with amounts of withdrawals estimated at more than 204 Millions of Syrian pounds, according to what Hammoud confirmed.

It is noteworthy that the number of automated teller machines working for the real estate amounts to 250 automatic teller machines, and the Syrian commercial bank has 370 teller machines.

Wasim Adawi