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• consumption

Were you promised an extended warranty and did not provide a certificate? You are entitled to compensation

The supplier guaranteed you an extended warranty over one year of the importer's warranty? It is his duty to provide you with the certificate, or he will have to pay you compensation. And what about the extra charge for freight?

• Washing machine

Walla! Business

A story similar to this some of you are probably familiar with: you are purchasing an electrical product, adjusting supply and suddenly the malfunctions begin: the shipping fees are different, the others are not valid and more priest and priestess. A senior registrar, Abigail van Krefeld of the Jerusalem Small Claims Court, dealt with these issues when she discussed Ariel Zarviv's lawsuit against David Sasson of the Yeshiva Fund.

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For NIS 6,300, Zarviv purchased a refrigerator, oven and washing machine from the yeshiva fund, but after the purchase, failures began. According to him, the cost of transportation was changed twice, the model of the washing machine was changed and as a result he was charged an additional fee, the refrigerator was not suitable for religious people and the warranty certificate provided was not as agreed, for five years.

In the absence of support for Sasson's defense claims, the Van Krefeld Registry agreed that there were many failures in execution. On the additional billing clause in the shipment, she wrote: "Information regarding the cost of transportation to the customer is material information in the transaction. The plaintiff should receive full and accurate details about the cost of transportation at the time of transaction. "This will ensure that accurate information is provided about the cost of transportation in accordance with clear transportation prices at the time of purchase and the customer will not be surprised in retrospect.

The order was delivered in two beats - first the oven and the refrigerator and only then the washing machine. Due to this Zarbiv was charged for the costs of two transports. According to Sasson, since these are two different moving companies, there is no need to say in advance. In response, the registry noted: "It is not up to the court to accept this position. First, it has not been proven that the supply is actually made from different places as claimed. Second, the supply of products purchased together in two different shipments amounts to material information for the transaction that the defendant must disclose to the customer at the time of purchase. The customer should not disclose this information retrospectively upon delivery. The claim that the plaintiff could have asked that he want to have it all together is rejected. Strong is that a customer, who purchases electrical products from a business expects to receive the products in one supply, unless he is explicitly told otherwise. It has not been proven in this case that this was done. There is a fundamental difference between
one and two deliveries , especially since in each delivery the customer is required to wait, etc. and things are clear. "

The most interesting section is the one concerning liability. The mandatory warranty for an electrical product is one year, in addition, various companies present the possibility of purchasing an extended warranty for several years. Zarbiv was promised a five-year warranty, but when he applied for the certificate, he discovered that it was for one year. He claims he and his wife called the fund daily, but the certificate of extended warranty was not received. He attached WhatsApp correspondence supporting his claims.

Section 31A of the law states that failure to issue a certificate of warranty at the request of a consumer entitles him to compensation of up to NIS 10,000. The Van Krefeld Registry ruled: "Since it has been proven that the defendant himself does not make a distinction between the year of warranty under the law and the extended warranty he gives - and the warranty is for 5 years as one piece - it must be stated that section 31A of the law also applies to failure to issue an extended warranty" . This may sound trivial, but if you have been guaranteed an extended product warranty, make sure the warranty card is provided to you.

The claim that the refrigerator was not suitable for religious people was rejected, but the other claims were accepted. To Zarbiv's credit, NIS 5,000 was decided, in addition to which the Bnei Yeshivot Foundation will pay a case opening fee of NIS 59 and harassment expenses in the amount of NIS 300.