This time, the car dealerships have not fully drawn the curtain despite the confinement.
As with bookstores and florists with “click and collect”, car dealers can deliver vehicles to customers by appointment.
But no question of coming to discuss with the salesmen in concession.
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“
Since the first wave, we have learned to adapt
,” explains a Renault executive.
It is possible to discover the vehicles online, to choose them and even to organize a videoconference with a seller to set up the financing, but the last step, delivery, takes place during an appointment
. ”
All automotive professionals have indeed learned from the first confinement.
The sanitary protocols put in place in the garages and during the delivery of cars already ordered proved their worth in the spring.
But will customers be there on the phone or in front of their computer to order?
PSA anticipates a drop in orders
“
The click and collect was
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