Services, a new martingale for distributors to compensate for the drop in sales

2024-04-12T05:12:41.733Z

Highlights: Major retailers are increasing their initiatives to sell second-hand products. Traditional salespeople work alongside a growing number of employees responsible for selling services rather than products. Renting a bike or a tent, repairing a household appliance, reselling a used telephone… Distributors are constantly expanding their territory. Some, like Leroy Merlin, have started…   “EXPANSION of THOUGHT”  “Energy renovation guide”. Richard Herbelet, an employee for thirty-two years at Leroy. Merlin, has little to do with that which was his only two years ago. He is no longer a simple seller, but an “energy renovation guide.” His job? Helping its customers choose the right insulation work, presenting them with the assistance they are eligible for. A task larger, and sometimes more delicate, than just selling drills or shower hoses. He has been with the company for 32 years. He was a salesperson for 30 years before becoming an ‘energy renovator’.

Repair, installation, rental, repurchase and resale of second-hand products: major retailers are increasing their initiatives.