Kaufland offers customers a 2.50 euro shopping voucher for waiting too long at the checkout. The supermarket chain also advertises a special service for all people who can't get to the branches quickly enough.
But how can you tell which customers had to wait for how long? After all, Kaufland employees are unlikely to stand in the stores with a stopwatch and measure customers' waiting times down to the second. A Reddit user also asked himself: "2.50 euros for waiting longer than five minutes at Kaufland – when does the waiting time start?" And wanted to know more precisely: "Does the waiting time begin with queuing in the shortest queue or with the goods being placed on display? on the tape?'’. The service works because the satisfaction of our customers has top priority. KauFland also strives to ensure "quick processing at the checkouts. Therefore, waiting customers should benefit relatively.