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(ANSA) - MILAN, MARCH 30 - A chatbot based on artificial intelligence algorithms available to the Italian Red Cross to answer citizens' questions in a timely manner, freeing the telephone channel for more serious emergencies. It is the contribution of Citel group to support voluntary CRI operators in the management of the Covid-19 emergency. From the doubts about how the virus is transmitted to the most frequent symptoms, from the good practices to prevent contagion up to the indications for the categories at risk, the virtual assistant "Cristina", or better "Cri", will be able to respond, with assistance 24 hours a day. This will allow you to "reduce the number of telephone requests received by the switchboard by approximately 20-30%, leaving the most critical or emergency requests charged to the green number", explains Citel, an Italian company specialized in AI solutions for the transformation digital business and public administration