Antitrust: initiate proceedings against Alitalia

The Antitrust Authority has initiated two preliminary investigations and two precautionary sub-proceedings against Alitalia and Volotea. The subject of the proceedings is the sale of tickets which were subsequently canceled by the two airlines due to Covid-19, even though they were services to be performed in a period in which the traffic limits established by government measures would not have been in force. Both companies, according to a note from the Authority, offered the provision of a voucher in lieu of reimbursement of the ticket price already paid by consumers.
    Furthermore, according to the Antitrust Authority, both Alitalia and Volotea have not provided adequate information to consumers regarding the rights due in the event of cancellations.
    Finally, the airlines were criticized for having set up a lack of assistance on waiting times and on the communication channels made available to passengers.