Survey of satisfaction of the ministry's units is hidden from the public for the second time • The highest score possible - 70 • "The ministry has no motivation to provide a service"
For the second year in a row, the Ministry of Health is hiding from the public the findings of an unflattering survey, which reveals the degree of satisfaction of service recipients from the ministry's units themselves. A possible reason why the survey findings are not public could be the low scores that the ministry units receive, most of which received a "failed" score from the public.
Corona Commissioner Prof. Gamzo presents the "R Index" // Photo: Ministry of Health
Thus, for example, the pharmacy department in the ministry received a score of 30 out of 100, satisfaction from the unit for public inquiries received a score of 29, the food service (regular) received a score of 28. This is the second year that the pharmacy department receives a particularly low score. This is a division that centralizes new applications for drug prescriptions, where a delay or partial response may delay the registration of new drugs in Israel for the benefit of patients. For example, out of 453 preparations submitted in 2018, only 173 were registered. This emerges from partial findings that reached "Israel Today".
Units that received higher scores were the Admissibility Commission (38), the Rehabilitation Division (60), the Dental Health Division (67) and the Director of Nursing (68). - 70 only.
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The fact that the data are not public is particularly jarring against the background of the fact that the Ministry of Health, as a regulator, often publishes ratings and scores related to the satisfaction and quality of care of other players in the system such as health funds, emergency rooms, etc.
A similar survey conducted in 2018 also revealed low scores for the ministry's units. Even then they refused to provide the full data.
A source in the health system addressed the issue and said: "Government ministries do not excel in providing a service to the public. Why do they, in fact, have a citizen another option? Obviously not."
Meanwhile, the Freedom of Information Movement indicated that they would petition the court if the information was not passed on. Adv. Or Sadan noted that the issue of publishing the surveys has been rising for the second year in a row, and it remains to be seen why once again the firm does not publish the results of the survey which has to teach about the satisfaction with the health services provided in the country.
The Ministry of Health responded: "Contact the Freedom of Information Unit at the Ministry of Health for the data." It should be noted that according to the survey, the unit received the lowest score among the ministry's units - only 28.
