Flight and vacation have become more complicated, especially during Corona.
However, when those affected get their money back is specifically defined.
Vacation
during
Corona
: Often those affected
do not
know their
rights
What to do if the
flight is
canceled
Vouchers
don't always have to be accepted
Kassel - The
vacation
was planned, the flight booked and then
Corona came
.
The
flight
was then canceled for many.
But the money has often already been paid.
The Mimikama association has researched what options there are with a canceled flight.
Flight on vacation canceled: At Flightright you get legal support
If the
flight has been
canceled, those affected can find help online.
And not only if
Corona is
the reason.
You will usually not get
your
vacation
back.
But there could be compensation in the form of money.
According to Mimikama, the Fligthright site supports those affected in exercising their passenger rights.
Mimikama
Founder: Thomas Wannenmacher
Objective: To educate people about internet abuse
Facebook account: "ZDDK" ("Think first - then click")
Name: Comes from Suahlian and describes a mistranslation by Google
Logo: Figurative trademark registered since 2015
In addition to helping with
reimbursement of flight costs
in the event of
flight cancellations
, the site also offers help with
reimbursement of package tours
.
You
can also be entitled to compensation
in the event of
delays
.
In this case, those affected can also receive support from Flightright.
Especially when airlines refuse to pay out the reimbursement, Flightright is the right contact.
Whether flight or vacation - there is a right to reimbursement in both cases
Regardless of whether it is a canceled
flight
or an entire
package tour
, in both cases there is a right to a
refund
.
According to Mimikama, an airline is obliged to reimburse under EU passenger law.
If a flight is completely canceled, the airline must reimburse the full price.
The refund must be made within seven days, i.e. one week.
In the case of package tours, the provider has 14 working days until the reimbursement is made.
It
does not matter
whether
Corona is
the reason for the failure.
Step by step instructions | This is how those affected should proceed in the event of a cancellation |
Step 1 | Contact the airline - request a refund |
step 2 | Check whether the money arrives in the prescribed period |
step 3 | Call for help if you do not receive the money (Flightright) |
If there are delays, you may also be entitled to compensation.
According to Mimikama, those affected can be entitled to up to 600 euros.
The final amount depends on the delay and the duration of the trip.
Flightright has a compensation calculator on their website that checks the claim for compensation based on the flight number and date.
There may also be a right to compensation in the event of flight cancellation.
The information period is decisive for this.
If the information about a cancellation reaches the passenger later than two weeks before departure, the passenger is also entitled to compensation of up to 600 euros, according to the Flightright website.
Corona and vacation: Can you cancel your flight in advance?
Due to
Corona
, more and more passengers want to
cancel
their
vacation flight in
advance.
If the flight is canceled independently, there is no entitlement to reimbursement of flight costs according to EU flight law.
With some airlines, a cancellation is even subject to a fee.
This means that the airline withholds part of the flight costs.
Wow Lufthansa.
That doesn't work at all.
That is exactly why we will give everything for our customers.
Look forward to numerous complaints and lawsuits.
If you also need help, our reimbursement service is currently available free of charge: https://t.co/mLKkt3gxqu https://t.co/hLjSwQddcS
- Flightright (@flightright_DE) May 14, 2020
With providers from the lower price segment, it is sometimes not even possible
to cancel
a
flight
yourself.
Those affected have to wait for this to be canceled by the company.
Some airlines have also started to reimburse the flight value in the form of vouchers.
The European Commission points out on its page on passenger rights that
Corona is
also a financial burden for travel companies.
The Commission tries to make the reimbursement of vouchers more attractive, but also refers to the right to choose between money and voucher.
(luc)
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List of rubric lists: © Sebastian Gollnow / dpa