With the formulation of the aid scheme for the airline, whose activity was severely hampered due to the spread of the corona, a refund policy was announced for ticket buyers • All details
El Al returns money to ticket buyers whose flights were canceled due to the Corona crisis.
In a letter to the company's customers, EL AL CEO Gonen Ussishkin announced that the company will refund the full cost of the ticket, or a credit of 125 percent of the ticket value on the purchase of the next flight ticket.
Archive // Photo: El Al Workers' Committee
"In recent months, El Al has been facing the biggest crisis that has ever befallen the aviation industry against the backdrop of the corona plague," Ussishkin wrote to customers.
"The guidelines of the State of Israel and other countries, along with public health concerns, have almost completely stopped our activities."
Ussishkin added: "We have worked hard together with the State of Israel to formulate an assistance plan for the company that will help it overcome the crisis. Many of our customers have flight tickets for flights canceled in recent months due to the Corona plague. in the previous months.
"As part of the policy, we appeal to customers who hold flight tickets for company flights canceled during the Corona period and offer an attractive alternative of credit, which can be transferred to each passenger and redeemed on each flight, with a total value of 125% of the original ticket value or refund, depending on the customer's choice. And the heavy load, our contact with customers is done gradually. "
In summarizing the letter, the CEO of EL AL stated that "the company is organizing to resume flight operations under the existing restrictions and we will return from the beginning of October to operate flights to Athens and mid-October to the company's flagship destinations - New York, Paris, London, and later Los Angeles and Miami."
It is important to note that Israir also offers refunds in a similar format to the company's customers whose flights were canceled due to the Corona crisis.
Apart from the two Israeli companies, the reimbursement scheme is accepted in quite a few airlines around the world, including the low-cost companies that offered refunds higher than the cost of the canceled ticket for those who choose credit and not a refund.