Sophie Cluzel, Secretary of State in charge of people with disabilities, announces the establishment of a tool that will allow individuals to consult data on the 104 Departmental Homes for the Disabled (MDPH).
This information, in particular on the time limits for asserting their rights, had not until then not been public.
Why create a barometer of departmental houses of disabled people?
SOPHIE CLUZEL.
I receive many letters from families expressing their difficulties in accessing their rights, and who particularly deplore the slowness of the processing of their files.
The President of the Republic also receives a lot.
However, since 2017, I have been working to improve the disability policy, to simplify people's lives and their daily lives by providing concrete solutions.
This is the reason why we decided, with Dominique Bussereau, president of the Assembly of the departments of France, to publish this Thursday, October 15 a barometer of the 104 departmental houses of disabled people, so that the French can appreciate their performance in full transparency.
What will this barometer consist of?
It is accessible online for everyone (on the website of the National Solidarity Fund for Autonomy).
With four different themes, the French have access to very concrete data, department by department.
What are the processing times for files?
What percentage is granted for life rights, in particular the mobility inclusion card, the disabled adult allowance?
What is the activity level of each MDPH?
How satisfied are the users?
To optimize the service provided, it is a useful tool for both MDPH professionals and users.
What is the goal of your approach?
Families have the right to transparent information.
Until now, these data were not public and I wanted to stimulate a profound change in practices.
Because, for me, “improving” rhymes with “measuring”.
On the waiting times for processing files, for example, the barometer shows discrepancies that are difficult to bear for users.
In some areas it is only two months, but elsewhere it is almost nine months.
It's not acceptable.
The law provides that a file must be processed in a maximum of four months.
Territorial equity is a very important concept that I want to uphold.
Why did you draw up a specific table on the differences in the granting of "rights for life"?
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Obtaining "rights for life" is one of the major markers of my disability policy.
For irreversible disabilities, it was necessary until last year to regularly justify his disability, within the framework of too heavy administrative procedures.
A blind person regularly had to prove that he was still blind!
The same goes for the polyhandicap or the trisomy 21. Since I established the obtaining of the “rights for life”, the simplification of the daily newspaper is with go.
But it is still necessary to ensure that the MDPH grant them quickly and effectively.
This is far from being the case everywhere.
One of the themes of the barometer will therefore make it possible to know the percentage of granting of these rights, department by department.
How to explain these differences in efficiency from one MDPH to another, as shown by the satisfaction surveys?
Some are very efficient, others are late, it is a reality.
With the MDPH2022 roadmap, my priority is to obtain an improvement in the service provided.
But I don't want to throw stones at anyone and the goal is to all together improve support for people with disabilities and their caregivers.
For example, some MDPHs were penalized for a long time by obsolete information systems which had not seen any change in fifteen years.
From now on, they can rely on a unified information tool.
In addition, the State is supplementing the overall budget of the MDPHs with an additional 25 million euros so that, in eighteen months, by 2022, there will be real equity in the public service offer throughout the territory.
The aim is to improve the lives of people with disabilities and their loved ones.