The manufacturer Apple informs about possible defects.
A particularly popular product is affected.
The company has started a service program.
The
Apple
company
provides information about technical defects in a popular product.
The coveted
Bluetooth headphones
are affected
.
The manufacturer offers a free
exchange
.
Kassel - Wireless Bluetooth headphones are becoming increasingly popular.
"
AirPods
" from
Apple
are
particularly
popular.
It is estimated that between 14 and 16 million such headphones were sold in 2017.
In the first half of 2019 there were already around 15.9 million.
The successor model "
AirPods Pro
"
was also significantly involved in the high sales figures
- even better than Apple had previously suspected.
Manufacturer | Apple |
|---|---|
model | AirPods Pro |
Launch | 09/30/2019 |
Retail price | 279 euros |
But now the manufacturer is informing about technical defects in the popular headphones.
Particularly annoying because the devices are not exactly cheap.
They are offered
on the
Apple
website for 271.95 euros.
The manufacturer has determined that sound problems can occur with some "AirPods Pro".
Devices that are affected were manufactured before October 2020.
The company announced this on Friday, October 30th, 2020 on its website.
Apple product defective: headphones affected - devices will be replaced free of charge
Affected
Apple
AirPods
may have "crackling or static sounds that are amplified in noisy environments, when exercising or when talking on the phone."
In addition, the active noise cancellation does not work as smoothly as expected.
For example, a loss of bass sound or an increase in background noise can occur.
NO #CALLBACK |
NO #WARNING |
#APPLE starts service program for #AirPods Pro in case of sound problems: If the problem is proven, #exchange takes place https://t.co/yc56RSclxS
- Produktrueckzüge.de (@Rueckrufportal) October 31, 2020
Popular Apple product defective: manufacturer is now starting service program
The manufacturer
Apple is
therefore starting a service program for affected AirPods Pro (left, right or both).
However, this does not extend the standard warranty of the AirPods Pro.
Devices with proven problems are exchanged and can be returned up to two years after purchase.
+
Apple warns of technical defects in its AirPods Pro and has started a service program for its customers.
(Symbol image)
© Rolf Vennenbernd / dpa
The charging case for the
headphones
remains unaffected by the exchange.
In addition, the manufacturer
Apple
emphasizes
that other AirPods models are not affected.
(Karolin Schaefer)
* hna.de is part of the nationwide Ippen digital editorial network.
List of rubric lists: © Peter Kneffel / dpa