Just before Black Friday 2020, Media Markt and Saturn have to make a confession.
Many customers are angry - and romp on Facebook.
Shortly before
Black Friday 2020
, the question of mega deals for the
Sony PlayStation 5
arises
.
But game fans
currently have completely different worries
when it
comes to PS5
.
A confession from the electronics retailer
Saturn
and
Media Markt
on
Facebook
makes
customers go
wild.
Update from Friday, 11/27/2020, 10:25
a.m.: Delivery difficulties and bottlenecks in the delivery of the new
PlayStation 5
from
Sony
annoy many customers - electronics
stores
such as
Media Markt
and
Saturn also
feel this.
Now the situation seems to be getting worse: some customers reported to "
Games Wirtschaft
" that their
PS5 package had been
sent and delivered - but never arrived.
The gaming magazine further reports: "In one of the editors' case, criminal charges for embezzlement have now been filed." However, it was not possible to assess whether it was an individual case or a cluster.
Black Friday 2020: Confession from Saturn and Media Markt causes displeasure - sometimes extreme waiting times
In addition,
customers
on Facebook and
report
extreme waiting times and, in one case, a cancellation of the order via
Media Markt
: "MediaMarkt refuses to send the package again, wants to cancel my order and refund me the amount."
So nice and so good: My package is now back at the MediaMarkt headquarters in Greven and MediaMarkt refuses to send the package again, wants to cancel my order and refund me the amount.
Great customer service!
Thanks for that!
6/6
- Hendrik (@derhendrik_) November 20, 2020
Black Friday 2020: Confession from Saturn and Media Markt makes customers riot - "Unfortunately ..."
First report from Wednesday,
November
25th
, 2020
, 12:41 p.m .:
Kassel - in mid-November 2020 the time had finally come.
The
Sony PlayStation 5
had found its way into stores.
It's been around seven years since its predecessor, the PlayStation 4, was released.
So it's no wonder that game fans have been waiting longingly for the new console.
Weeks earlier,
customers
could
pre-order
the
PlayStation 5
from various retailers - including the
Saturn and Media Markt
consumer electronics
stores
.
But numerous fans are still waiting in vain for the delivery of the long-paid PS5.
Now Saturn and Media Markt are facing a massive shit storm.
Before Black Friday 2020: Fans are waiting for their PS5 - Media Markt and Saturn make confessions
Shortened loading times, better gameplay, improved optics: the
PS5
already brings many promises in advance.
Gamers around the world couldn't or can't wait to finally try out their new console.
The problem: Many customers were able to
secure
a
PlayStation 5
, but
are still waiting in vain for delivery shortly before Black Friday 2020
.
It was announced last week that there will be delays in the delivery of the new game console.
The
electronics retailers Saturn and Media Markt have
now also confirmed this
.
For days, the two companies that belong together have been facing enormous pressure on social media because they have problems keeping up with the delivery.
PS5: Saturn and Media Markt defend themselves against Black Friday 2020 - some customers are raging
In order to take some pressure off,
Saturn and Media Markt
posted
on
that, unfortunately, when the
PS5 went
on sale,
“it was not possible to provide everyone with a console directly”.
And further: "The demand is very high and we are in close contact with the manufacturer in order to carry out all pre-orders as quickly as possible." You do your best "that everyone gets their console as soon as possible".
A promise that apparently falls on deaf ears.
The revelation that some game fans have to wait until December for their new console, although it has already been paid for, causes
indignation among the mail from Saturn and Media Markt
.
In addition, some supporters criticize failed corporate communications.
“It can always happen that something goes wrong in planning and logistics.
What must not happen, however
, is communication like the one that the Ceconomy Group has done with regard to the processing of pre-orders for the PS5, ”said a Facebook user under the post.
And he's not alone with his anger.
PS5 rage shortly before Black Friday 2020 is discharging on Facebook against Saturn and Media Markt
Almost 2,000 - mostly angry - comments have now accumulated under the
Facebook post from Saturn and Media Markt
about the late delivery of the
Sony PlayStation 5
.
While some users just desperately ask when the PS5 can be expected to be delivered, others let their frustration run free, as merkur.de * reports.
“I'm glad you were able to do business with our money for a few months and at the same time lead us by the nose!
Not all corporations do respect, ”rages one.
Another user goes on: “
That is terrible customer service
.
Never again Saturn or Mediamarkt. ”The long lack of feedback from Media-Saturn Holding is also repeatedly criticized in the comments.
PS5 drama: Facebook user makes fun of Saturn and Media Markt before Black Friday
A user tries it with sarcasm: “We'll translate the whole thing into an honest one: Unfortunately, we made a lot of miscalculations when we made the pre-orders.
We've contacted Sony and may know when we can ship consoles again and to whom, but we're not giving out the information.
The deliveries are postponed indefinitely. "
The hashtag
# WoBleibtMeinePS5 is trending
these days
not only on
, but also on Twitter
.
The promise of
Saturn and Media Markt
to
deliver
the
PS5 as
quickly as possible does not seem to be of much
help
.
Only a few users complain about the impatience of their fellow human beings and speak of "luxury problems" in times of the Corona crisis.
An opinion that gets lost in the whole PS5 frustration.
+
Media Markt and Saturn customers are sometimes extremely annoyed.
The reason for this is the new PS5 from Sony (symbol picture).
© Rolf Vennenbernd / dpa
PS5 deals on Black Friday 2020?
Game fans have completely different concerns
It is therefore also clear: There
will be no bargains for the
Sony PlayStation 5
on
Black Friday 2020
.
Aldi lures with a popular Apple product on Black Friday and Saturn and Media Markt also know how to please with bargains on Black Friday.
But according to "gameswirtschaft.de", game fans have very bad cards if they
want to order
a
PS5
now
and get it delivered in 2020.
So let
Sony Interactive Entertainment
highest themselves recently reported:
"Absolutely each console sold."
Only large retailers and chains are ever supplied even with the PlayStation. 5
So you can discover real offers on Black Friday 2020 with simple tricks, but the PS5 will not be one of them.
In any case, you should be absolutely careful when looking for discounts on Black Friday.
Because: Experts warn of discount traps on Black Friday 2020.
* merkur.de is part of the nationwide Ippen digital editorial network