Delayed delivery, missing parcels: The Sony PlayStation 5 causes a lot of trouble.
Some customers are said to have filed a criminal complaint.
Seven years after the release of its predecessor, the Sony PlayStation 5 (PS5) is available.
Game fans wait in vain for their pre-ordered goods to be delivered.
Others complained about missing PS5 packages.
Munich - The rush for the
Sony PlayStation 5 (PS5)
was huge.
The annoyance when you take a look at Facebook or Twitter seems to be even bigger.
The PS5 has been available since November 19th.
Shorter loading times, better optics and smoother gameplay attract many amateur and pro gamers.
But many game fans are still waiting in vain for their pre-ordered PS5s to be delivered.
Media Markt and Saturn had to endure a shit storm on Facebook and Twitter *.
Other customers, however,
had
to struggle
with
missing PS5 packages
- and took
action
.
PlayStation 5: Customers angry about delivery delays - "First do your job"
"Unfortunately, when the PS5 went on sale, we weren't able to
provide
everyone with a
console
directly,
" said the
dealers belonging
to
Media-Saturn-Holding
in a statement dated November 20.
“But regardless of whether it is by delivery or for pickup, we do our best to ensure that everyone gets their console as quickly as possible.
The demand is very high and we are in close contact with the manufacturer in order to carry out all pre-orders as quickly as possible. "
Still, the complaints never stopped.
Also on
Black Friday *
was
PlayStation 5
one of the dominant themes.
Whenever
Saturn
or
Media Markt
advertised apparently unbeatable Black Friday offers on Facebook, a number of messages from indignant customers appeared in the comment areas.
"Better
look for
my
PS5
in the warehouse" or "
Better do
your job !!!
Nice to ask for 500 euros in advance, do not keep a binding delivery date, no information about the whereabouts, the delivery etc. [...] The greatest cheek and even outrage ”, the customers expressed their indignation.
PlayStation 5: Shipped but never arrived?
- "Criminal charges for embezzlement"
But that's not all.
Disappeared PS5 packages
have
also caused
trouble since the start of sales.
As customers reported to
Games Wirtschaft
, their PS5 order should have been shipped and delivered.
But this never arrived.
"In one of the editors' case, a criminal complaint for embezzlement has now been filed," as a report by the gaming magazine continues.
It is difficult to judge whether these are accumulations or just individual cases.
According to a tweet by the magazine, "some" customers are said to have filed charges.
On Twitter, comments piled up about missing PS5 packages.
# PS5 pre-ordered, #DHL - / # Hermes package was supposedly sent / delivered - but never arrived?
It is the same for a number of customers, some have filed a complaint.
Anyone who is also affected is welcome to contact us - we collect cases.
pic.twitter.com/QHVqZgCu3E
- GamesWirtschaft (@gameswirtschaft) November 26, 2020
Other PS5 pre-orderers, however, had better luck.
On Facebook and Twitter you can find individual comments including photo evidence that the PlayStation 5 has arrived.
* Merkur.de is part of the nationwide Ippen-Digital editors network (mbr)