Wolt and Factory 54 Group announce a first-of-its-kind collaboration, in which stores of eight coveted international brands will open on the app. With a selection of iconic items, options for a variety of gifts and the purchase of a gift card, the sharing enables ordering fast delivery and product returns in Tel Aviv, Ramat Gan, Givatayim, Rishon LeZion, Bat Yam and Holon.
This is a significant step in Wolt's entry into fashion. As part of the move, and with a significant emphasis on an excellent customer experience in the fashion field as well, Wolt presents for the first time a feature of returning products by courier and immediately.
Among the brands that will be found on the app: UGG shoes, items by designer Calvin Klein, Tommy Hilfiger, Levi's jeans brand, Asics, French children's brand PETIT BATEAU and the iconic shoe brand Dr. Martins and Birkenstock.
Calvin Klein in 30 minutes at your place, Factory 54, photo: courtesy of the brand
The technological development will allow customers who ordered from Factory 54 stores to return the items by courier that will arrive within a few minutes, at which point the service will be offered free of charge. Customers will be able to decide whether to return a particular product or the entire shipment, order a courier quickly, and deliver the product to him within a few minutes. Wolt will allow customers one return per purchase, up to 14 days after placing the order.
"At Wolt, our mission is to provide a quality customer experience that redefines consumerism in Israel. We started in the restaurant sector and later expanded our operations to supermarkets, pharma and other segments. Today, we are pleased to expand the experience to the fashion sector with a significant upgrade," said Lior Eshkol, CEO of Wolt Israel.
Iconic items of international brands, Factory 54 / Courtesy of Levi's
Tomer Irani, CEO of Factory 54 Group, said: "The collaboration with Wolt connects to the dynamic pace of life in an era when consumers expect an immediate response."
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