The Competition and Market Authority has imposed a fine of 3 million and 200 thousand euros on Iris Mobili Srl, owner of the Mondo Convenienza brand. "The company - underlines the Antitrust in a note - has adopted illicit conduct in the delivery and assembly phases of furniture and furnishings and has hindered consumers in the use of after-sales services. Despite being aware of the high number of deliveries of products that are not complete and do not correspond to the orders or not in perfect conditions of use - we read - the company has not adopted suitable behavior to resolve these problems".
Furthermore, the Antitrust continues, the company that owns the Mondo Convenienza brand "has hindered the rights of consumers by providing for restricted timescales for complaints and limitations on the right to obtain the replacement of the products themselves or the refund of the amount paid. In this way, Mondo Convenience has considerably limited consumers' freedom of choice. These infringements concern an important phase of the consumer relationship, i.e. the exact execution of the purchase contract; in particular the complete and correct delivery of the purchased good, the provision of the after-sales assistance service -sale, reimbursement in the event of withdrawal and the provision of compensatory measures for the inconveniences suffered by consumers".
Mondo Convenienza takes note of the "sanction that was imposed by the Competition and Market Authority despite having provided, with great commitment and a spirit of collaboration, all the elements necessary to demonstrate the correctness of its actions". The company writes this in a note. "The group - he adds - reiterates that it has already adopted further measures aimed at guaranteeing even higher quality services and satisfying customer requests, in line with the principles of loyalty and transparency that have always inspired the activity".