T-Mobile customer returns from vacation and receives a cell phone bill of almost 135,000 euros

After his trip to Switzerland, an American experienced a real shock when he saw his cell phone bill. A US broadcaster finally helped the man.

Tampa – Rene Remund was amazed when he returned to Florida with his wife from their vacation in Switzerland. When he was checking his mail at home, a bill from his cell phone provider T-Mobile showed a demand for a whopping $143,000 (approx. 135,000 euros). And this despite the fact that the American had previously found out about cell phone use abroad. Customers often experience unpleasant surprises when it comes to their cell phone bill.

T-Mobile customer is desperate: 135,000 euros cell phone bill after a trip through Switzerland

As Remund told the US broadcaster

, the couple often travels abroad and always checks this with their mobile phone provider. This was also the case in September last year, when a trip to Switzerland was imminent. To do this, Remund personally visited a T-Mobile store and communicated his plans there. “They said you were covered. Whatever that means. “You’re covered,” said the American.

Remund has been a T-Mobile customer for almost 30 years. During his trip to Switzerland he didn't think anything about it and sent numerous photos and messages. The shock only followed at home: the company charged him around USD 143,000 because he had used 9.5 gigabytes of mobile data abroad. According to the US broadcaster, five to ten gigabytes is actually the average for a month. In Remund's case, however, it was roaming data for which thousands of dollars were charged every day.

Legal dispute with T-Mobile ends in public: mobile phone provider finally gives in

At first, the couple assumed it was $143. It wasn't until days later that it realized the actual number in the letter. When he asked the company, it was made clear to Remund that he had to pay the sum. “That’s what you owe us,” a T-Mobile employee reportedly replied on the phone. When Remund hired a lawyer and the lawyer sent letters to the cell phone provider, he received no response. Finally they turned to the public. US broadcaster

called headquarters to investigate the case. A few days later, Remund suddenly received an offer to have the sum credited to him.

According to its own information, T-Mobile nevertheless informed the US broadcaster by email:

An Australian tourist also recently experienced a real price shock in Switzerland, but while visiting a restaurant. She shared her experiences with her followers on TikTok.