[New Coronary Pneumonia] Tragedy for food delivery courier: forced to deliver food to confirmed building without being allocated anti-epidemic funds

Burst

Written by: Diwen Huang

2020-03-21 19:57

Under the haze of new-type coronary pneumonia (commonly known as Wuhan pneumonia), citizens have reduced going out, working hours at home have increased, and food delivery platforms and online shopping platforms have also increased business. In response to the epidemic situation, some companies have introduced a series of epidemic prevention measures for courier members (commonly known as riders) to ensure that the courier members are kept hygienic and that citizens can eat and use with peace of mind. However, most of the food delivery platforms, including Food Panda, Maimai Delivery, KFC, Dr. PHD's outsourced express delivery company "Shunphone Car", did not provide any anti-epidemic materials to the riders.

When the outside world thought that the driver ’s income would increase sharply under the epidemic situation, but insiders said that due to the large increase in the number of entrants, there was a competition for orders, and the income did not increase. Instead, they had to check out anti-epidemic materials by themselves, and they were more likely to deliver food to a confirmed diagnosis. Buildings Of Inhabitants. A driver stated that he had earlier received an order from Hengtai Building, Fuheng Village, Tai Po. Since there were 2 households with a total of 3 persons confirmed in the building, he reported to the company that he did not want to deliver meals to the confirmed building, but in return he said "Cancel not Cancellation is not your colleague, you make the decision, "making him feel like" you can kill yourself and fly. "

A total of 3 people from 2 households in Hengtai Building, Fuheng Village, Dapu were diagnosed with new coronary pneumonia. A large number of staff went to the building to investigate. Some takeaways refused to deliver meals after receiving orders from Hengtai Building, but the company objected. (Profile picture / Photo by Li Zetong)

Food Panda and "Shun phone car" provide no epidemic prevention materials

Aaron, who serves as a driver of Food Panda, said that the company requires them to wear masks when delivering food, but he has not provided any anti-epidemic materials or alcohol hand rub. He only has to bring his own, and he will ask when delivering food to high-risk areas. Customers go downstairs to pick up their own takeaways, and if they are arranged to the confirmed person's building, they will ask the company to refuse delivery, or ask the company to assign another employee to takeaway to protect their own safety. However, he once told the company that he wanted to cancel the order because of a confirmed person in Hengtai Building, Fuheng Village, Dapu, but the company's customer service department refused, saying that "cancellation is not a decision made by a colleague." Aaron only “tipped” the takeaway, forcing the company to cancel the order. He confessed that he didn't want to earn tens of dollars for a take-out order, and that "it's his own life and he's more flying."

McDonald's, KFC, Dr. PHD Pizza, and other chain restaurants use the outsourcing company SF ’s “SF Phone Car” to deliver food. Aaron ’s refers to joining the race as a driver, but SF or related restaurants will only provide masks to employees directly. The driver did not have supplies for epidemic prevention. He sometimes used alcohol hand rubs in the restaurant.

Along does not want to take delivery to the confirmed building, but in exchange for Food Panda customer service staff, "Cancel or cancel, it is your colleagues who make the decision." (Photo provided by interview)

McDonald's in Hong Kong responded to the inquiry and stated that the courier of the service partner must take temperature and disinfect their hands when entering the restaurant. All people must wear masks during food delivery. Staff will only be delivered to the lobby of the building. McDonald's emphasized that McDonald's employees are provided with anti-epidemic materials. As for Food Panda, SF did not reply before the deadline.

Deliveroo provides masks for messengers

As for another delivery platform, Deliveroo, Hong Kong General Manager Luo Jiacong said that in order to ensure the health of the courier and customers, Deliveroo provided the courier with a mask and disinfected alcohol hand rub, and also reminded the courier to wash their hands frequently, check the temperature twice a day, and avoid touching. Faces and crowded places, and some partner restaurants also require courier registration information and temperature measurements to ensure that the risk of virus transmission is reduced.

Deliveroo rider Shabbir Aasim said that general building security would measure the temperature of the courier, otherwise they would not be able to enter. If they need to take delivery to the hospital, they can ask customers to take the takeaway to the ground. (Photo by Wang Yiyang)

Deliveroo adds contactless delivery service Uber Eats to cancel meal delivery

Deliveroo said that the courier can cancel any take-out order that has been accepted unconditionally, and can also choose to deliver the order at the hospital lobby or reception. Earlier, when Kangmeilou suspected a community outbreak, Deliveroo also suspended the delivery service in Changkang Village, and recently launched a "contactless food delivery service". Citizens and courier members can choose "contactless food delivery service". Courier After placing the food in the designated location, keep a distance of 1 meter, waiting for customers to come to collect the order. Deliveroo driver Shabbir Aasim said that general building security would measure the temperature of the courier, otherwise they would not be able to enter, and if they needed to take delivery to the hospital, customers would take the takeaway to the ground. He did not express much concern about the possible delivery to the confirmed building.

Uber Eats, a food delivery service platform, also said that Uber's delivery courier is an independent contractor. Uber has been providing drivers and delivery courier with information and preventive measures from the Center for Health Protection, and the courier can communicate with diners in advance. Communicate and decide where to eat. In special cases, the courier has the option to cancel the delivery and contact Uber Eats customer service through the app for assistance.

The driver of the takeaway food platform express means that the number of courier members has surged in recent months, and the orders have been thinned in disguise, and the revenue has not increased. (Photo by Wang Yiyang)

The number of courier members has increased by 2 times.

As the number of orders increases, so does the demand for couriers. Deliveroo revealed that in the past, about 1,100 applications for food delivery specialists were received each week. Recently, the number of courier applications has doubled. The number of takeaways has increased by 500 in the past two months. Deliveroo continues to accept applications to meet demand. . Shabbir Aasim and Along both agreed that although their food delivery platform business has increased, their income has not increased particularly. Shabbir Aasim said that because some offices were closed, orders could be relatively small. Along pointed out that in recent months, the number of take-away food delivery has increased sharply, and orders have been thinned in disguise. As for reports that drivers have earned tens of thousands of yuan in recent months, he bluntly said "impossible".

New Coronary Pneumonia Courier Work Daily