A website and associated phone number were launched on Sunday to help people who find it difficult to use digital tools, at a time when the French are confined because of the coronavirus epidemic.
"The actors of digital mediation, who are all those who have been engaged for years to ensure that people are trained in the uses of digital technology, are launching a site this evening: solidarite-numerique.fr" , explained on France Inter le Secretary of State for Digital Affairs, Cédric O.
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This site is intended to be an educational center to help people who are sensitive to the Internet to make the best use of digital tools for their administrative procedures.
An associated telephone number, 01 70 772 372, will also be reachable from Monday to Friday, from 9 am to 6 pm, for those who would like to take advice from one of the 700 volunteer “digital mediators”.
"Digital technology has become almost a vital good in our society," explained MO Or, "around 13 million French people today, one in five French people (feel) without any digital capacity - not that he does not have access to the Internet at home or at work - but because he does not know how to use the Internet and he does not know how to do the basic procedures such as declaring himself at the job center, declaring his taxes ” , added the Secretary of State for Digital.
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"In this period, it is also very difficult for these people," he noted, while the French are confined to their homes to slow the epidemic of the new coronavirus.
On the site are accessible tutorials and explanations that are easy to access to facilitate the completion of administrative procedures - for example how to complete your travel certificate, declare yourself on a job center, complete a CAF certificate or even make an appointment. you from telemedicine.
