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Civil justice: a call center at the Paris court

2020-05-04T16:35:34.123Z


Respondents and victims will be notified by telephone of their hearings, maintained or rescheduled.


In the starting blocks, Stéphane Noël and Rémy Heitz, the two heads of the largest jurisdiction in France, are betting on a dynamic resumption of the activity of the Paris court. For this, and this is a first, they are creating an internal call center run by students, temporary workers and legal assistants. "If possible this week, he will be responsible for contacting, using the contact details in the files, the accused and the victims to warn them of their hearings, whether they are maintained or rescheduled," announced the Paris prosecutor. , Rémy Heitz. "This information will, when possible, be confirmed by SMS and email. Our call center will answer questions and be proactive about litigants. ”

"Hundreds of hours of work"

With this same logic of efficiency, the Paris public prosecutor's office plans to ensure "from May 11 to June 2, approximately half of correctional hearings, a significant portion of which will be devoted to prisoners and urgent litigation such as

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Source: lefigaro

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