Social News
Author: Lao Minyi
2020-06-15 12:42
Last update date: 2020-06-15 12:42In the case of the New Coronary Pneumonia epidemic, classes will be suspended for many months, and face-to-face courses will also need to be cancelled for off-campus refresher courses or children’s interest classes. The Consumer Council received 273 related complaints in the first five months of this year, involving unilateral changes to classroom arrangements, teaching formats and course content, which caused consumer dissatisfaction and more than doubled from the same period last year.
A complainant stated that her daughter had enrolled in a 7,200-dollar Latin dance course and was notified to change to a live online resume class due to the epidemic situation; if you return to school as usual, the classroom can only accommodate up to 6 students. Extend the course without temporarily deducting the affected classrooms.
In the first five months of this year, the Consumer Council has received 273 complaints about the online teaching of extra-curricular courses, which has more than doubled compared with the same period last year. (Profile picture)
You can return to the classroom if you do not accept online resumption of classes but only 6 people can take classes
Mr. Chen enrolled 48 Latin dance courses for his daughter. Due to the epidemic situation, the company announced the suspension of classes in early February. Two weeks later, it will be notified that the classes will be resumed via online live broadcast. Students who fail to participate in the live broadcast courses can return to school as usual, but the classrooms have the most It can only accommodate 6 students and must be registered in advance. Mr. Chen stated that he did not want to risk taking his daughter back to school, and he was worried about the lack of personal guidance from the tutor on the live broadcast course. In addition, the space and facilities in the home were limited, and it was easy to cause injuries through video practice in a narrow environment. , But the school insists on deducting relevant classrooms as required. After the Consumer Council's intervention, the school agreed to extend the course for free, without deducting the affected classrooms for the time being, the complainant accepted the arrangement.
Parents forced to accompany the children on video lesson Council to intervene before they were Refund
Liang Tai enrolled in a K3 English Pinyin course worth 9,100 yuan for his son. It was originally scheduled to begin in mid-February, but received an email a few days before the start of the course to cancel the first class. The resumption of the class is subject to notice; 1 month later, the company suddenly notified Relevant classes will be supplemented by online teaching. Parents are requested to choose the date of the class online as soon as possible, and pre-print the teaching materials to arrange to accompany their children to the class. Liang Tai pointed out that it is difficult for kindergarten students to concentrate on studying in front of the computer. In addition, it is difficult for working parents to find time to accompany their children to class at a specified time. The printer is not necessary for families, and online teaching brings many inconveniences.
Liang Tai expressed his hope that his son would receive a 90-minute foreign phonetic instructor’s pinyin skills and communicate face-to-face instead of 15-minute classes across the screen. Therefore, he firmly refused to accept online lectures, but the company refused to refund. Intervention only agreed to refund.
Consumer Council: 17 types of mosquito repellent products do not provide ingredients information infants should avoid products containing mosquito
Consumer Council | KFC's new Escherichia coli coli exceeds 1.8 times McDonald's Strawberry Newland with preservatives
Consumer Council │ In the first quarter of this year, it received more than 30% of the complaints about streaming video service complaints.
Consumer Council│Energy bar more than 90% high sugar up to 2.5 times more sugar-free samples also have organic sugar intake
Consumer Council｜17 types of rubber shovel 5 types of potential carcinogens detected 1 type of immersion oil in one minute hot melt deformation
Diploma preparation classes only provide self-study materials
In addition, Ms. Zheng applied for an English diploma exam preparation class worth 6,300 yuan for her daughter who was attending Secondary Five. Following the government's announcement of suspension of classes, the company canceled the original preparation class for mid-February and only provided self-study materials to students. Ms. Zheng was dissatisfied that she had received the notice "passively", and she was dissatisfied that the class had not yet officially started. After mediation by the Consumer Council, the company finally contacted the complainant to arrange a refund.
The Consumer Council said that understanding the epidemic is a very difficult time for many industries and must continue to provide services under the premise of meeting the social distance, but often fails to cater to the needs and feelings of consumers; even if the contract states "non-refundable" , "Merchants reserve the right to make final decisions" and other terms, merchants should not use this as a "shield" to unilaterally change classroom arrangements, resulting in a huge gap between the quality of teaching and consumer expectations. The Consumer Council recommends that merchants respond to the needs of different courses and students as early as possible, formulate a reasonable replacement plan, and strengthen customer service, so as not to cause consumer disputes again.
Consumer Council New Coronary Pneumonia