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Written by: Chen Shuxia
2020-10-29 12:09
Last update date: 2020-10-29 12:09
The Office of The Ombudsman took the initiative to investigate the mechanism and effectiveness of the FEHD’s supervision of outsourced street cleansing services, and issued an investigation report.
The Office of the Commissioner’s Office believes that although the FEHD has seen improvements in the “lowest price” situation since the reform of the outsourcing system, the department’s supervision of the performance of outsourcers is unbalanced, with the “point deduction system”, “notice of default” and deductions. Methods such as reducing monthly service fees have failed to play a deterrent effect.
For example, the Office of The Ombudsman pointed out that there were 34 service contracts last year, with an average value of about 100 million yuan per contract. However, in more than 1,000 cases where monthly fees were to be deducted, an average of only about 80,000 yuan per contract was deducted. , The PCPD believes that the proportion of the amount is too low and lacks deterrent effect.
The PCPD also found that the FEHD did not make good use of the "past service performance" scores of the tender system to check and balance the service quality of outsourcers. However, under the current situation, even if the winning bidder gets 0 points, he still wins the bid.
The Office of the Commissioner’s Office suggested that the FEHD should study mechanisms to rectify the under-service conditions of outsourcing, including considering serious issues of "under-service" under the "point deduction system" and reviewing the mechanism for deducting monthly service fees. The amount should also be hindered. Frightening.
The Office of The Ombudsman took the initiative to investigate the mechanism and effectiveness of the FEHD’s supervision of outsourced street cleansing services, and issued an investigation report.
(Photo by Gao Zhongming)
The FEHD followed the Hong Kong government’s adoption of a new outsourcing system. The price and technical scores of tendering contracts after April 1st last year were adjusted to a five-to-five ratio. As of March this year, a total of 14 street cleaning service contracts were awarded, of which 10 That is 71% was not awarded to the lowest bidder.
Compared with about 40% in the past, the "lowest price gets the one" situation has changed.
The Commissioner’s Office believes that the FEHD starts from the source and raises the technical requirements of outsourcers. The practice is positive. However, it also pointed out that the department should closely monitor whether the quality has been improved, and review the effectiveness and report to the authorities in due course. Is there still room for improvement in the welfare of workers to improve the welfare of the frontline?
Although the effectiveness of the new tender was positively evaluated, the Office criticized the FEHD for its poor performance in outsourcing services and lack of deterrence.
The investigation report stated that the FEHD may issue verbal warnings, written warnings and notices of default to outsourcers, and may also suspend payment or deduct monthly service fees.
Under the current "point deduction system", the FEHD can only issue "Notices of Employment Default" and deduct one point once in the previous year and last year.
In the 10 years from 2009, no outsourced contractor has been deducted 3 points and the tenders have not been considered.
As for the deduction of monthly service fees, the number of effective service contracts last year was 34, with an average value of about 100 million yuan per service contract. However, in more than 1,000 cases where monthly fee deduction was required, each contract only required Approximately 80,000 yuan will be deducted.
The Office of the Commissioner’s Office believes that the proportion of the relevant amount is obviously low, but that the Office’s recovery of the administrative cost of supervising the contractor’s fulfillment of contractual obligations is not deterrent.
The PCPD believes that the FEHD should learn from the epidemic.
If the outsourcer has tried its best but still fails to provide the employees with due protection, such as failing to successfully purchase sufficient anti-epidemic materials, the department should take the initiative to intervene in support.
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In addition, the "past service performance" of the outsourcer will also affect its chances of winning bids in the future.
If the outsourcer receives more notices of default, the lower his score on the "Past Service Performance" will be. The Office has reviewed the 14 contracts provided by the FEHD and the "Past Service Performance" has a maximum of 7.5 points. However, the scores of the 14 successful bidders only ranged from 0 to 3 points. Among them, 6 successful bidders got 0 points and were ranked last in the ranking, but they also won the bid in the end.
The Office of the Commissioner’s Office believes that this reflects that even if the "past service performance" of the outsourced contractor is not satisfactory, it will not necessarily affect the acquisition of new service contracts. It also shows that the department has not fully utilized the relevant scores or weakened the "Non-Liability Notice". And the deterrent effect of "past service performance" on outsourcing contractors.
In addition, the "past service performance" of the outsourced company will also affect its chances of winning bids in the future.
If the outsourcer receives more notices of default, the lower his score on the "Past Service Performance" will be. The Office has reviewed the 14 contracts provided by the FEHD and the "Past Service Performance" has a maximum of 7.5 points. However, the scores of the successful bidders of the 14 contracts only ranged from 0 to 3. Among them, 6 of the successful bidders got 0 points and were ranked last in the ranking, but they also won the bid. The Office believes that this reflects the current situation, even if the contract The contractor’s "past service performance" is not satisfactory, which may not necessarily affect its acquisition of new service contracts. It also shows that the department has not made full use of the relevant scores, or weakened the "Notice of Default" and "Past Service Performance" of the outsourced contractor Deterrent effect.
The PCPD continued to point out that the FEHD lacks a co-ordination and regulatory mechanism to comprehensively manage the overall service performance of outsourcers. It is only the responsibility of each district environmental hygiene office that the overall performance of outsourcers is difficult to distinguish. The Commissioner’s Office also stated that the FEHD has established a service quality verification team responsible for monitoring the mobile cleansing services provided by outsourced contractors, but the inspection rate is low during non-office hours, weekends and holidays.
As for handling public complaints, the report shows that the FEHD has received an increasing number of street cleansing service complaints in the past five years, from 56,000 to 69,000. However, the department has not made good use of the complaint data to handle street cleansing complaints. There is no list of hot spots for street cleanliness complaints.
Although the Food and Environmental Hygiene Department has formulated a list of "illegal disposal black spots" and installed network cameras, it helps to monitor and combat illegal disposal of garbage.
However, the Commissioner’s Office pointed out that other issues, including the streets near the market stalls, places where wild pigeons and wild birds appeared, and the cleanliness of the back alleys of restaurants, are also often of public concern.
The report also stated that there was a shortage of anti-epidemic supplies during the epidemic. It was noted that the FEHD has gradually increased the number of masks distributed to outsourcers from February to May this year, and has also taken measures to give priority to the distribution of masks to frontline employees of outsourcers, but it is recommended The FEHD should learn from the epidemic. If the outsourcer has tried its best but still fails to provide the employees with due protection, the FEHD should actively intervene in support.
The Commissioner’s Office recommends that the FEHD study mechanisms or measures to rectify the under-service conditions of outsourcing, including consideration of including serious matters of “under-service” under the “point deduction system” and review the mechanism for deduction of monthly service fees. Deterrence has allowed outsourced contractors to more actively improve their service performance. It is also recommended to review the scoring method for evaluating tenders, make full use of the scores for distinguishing "past service performance", and review the coordination and regulatory mechanism to monitor outsourcing as a whole Service performance of the supplier.
▼Relaxation measures for restaurants and listed premises starting October 30▼
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Office of The Ombudsman FEHD
