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Wangener without a phone for three weeks

2021-01-16T11:13:43.619Z


Over the Christmas holidays and New Year of all times without a landline connection - a problem that should not be underestimated, especially for seniors. Some Wangener had this negative experience for three weeks, whose phone line had been dead since Christmas Eve - until Friday morning, when the damage was finally repaired.


Over the Christmas holidays and New Year of all times without a landline connection - a problem that should not be underestimated, especially for seniors.

Some Wangener had this negative experience for three weeks, whose phone line had been dead since Christmas Eve - until Friday morning, when the damage was finally repaired.

Cheeks

- Josef Ritz in Wildmoosstraße was affected.

After the 82-year-old reported the malfunction to Telekom several times and was repeatedly put off, he turned to our newspaper on Wednesday.

"We haven't had a phone since Christmas," said Ritz, who fortunately still has a cell phone for emergencies.

“I know of around five households in which people over 80 live who only have a landline connection.

This is a big problem for these people because they cannot be reached. ”The police were even called to a neighbor because relatives were concerned.

According to Ritz, the people affected had reported the problem several times to the Telekom fault center, but according to Ritz they repeatedly received the information that the customers had to be patient due to the holidays.

"I understand that, but it is annoying that it takes so long," said the 82-year-old.

After an inquiry from Starnberg Merkur to Telekom, the company justified the case as follows: “The reason for the malfunction is water penetrating into one of our underground cables.

Telephone, Internet and TV are affected by the disruption.

Unfortunately, such interference suppression is always very complex. ”First, the cable fault must be found and measured as precisely as possible.

“This is followed by extensive civil engineering work.

For this purpose, traffic law permits are required, which must be obtained and issued, ”said a Telekom employee in response.

Subsequently, the fault location is excavated and repairs are carried out.

In the case of the present fault, the previous work was also made considerably more difficult by heavy snowfall and therefore had to be interrupted in between.

"In addition, the safety of our colleagues on site always has top priority."

On Friday, Josef Ritz reported the all-clear: “The phone is working again.” A worker at the site of the damage told him that an underground cable had been damaged during the fiber optic line work in December.

mib

Source: merkur

All news articles on 2021-01-16

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