Burst
Written by: Huang Diwen and Wang Yiyang
2021-01-30 18:42
The last update date: 2021-01-30 21:42
Affected by the new crown pneumonia epidemic, the cinema has been reopened indefinitely. Many customers bought or used points to redeem the Cinema City cash vouchers at Langham Place Cinemas in Mong Kok. However, the cash vouchers will expire tomorrow (31st) and they are worried that the cash vouchers will be invalidated. , Then inquired with Langham Place and the theater, but no solution was found.
Check the Facebook page of Cinema City. When Cinema City responded to customer inquiries, it pointed out that the expiry date of the cash coupons purchased through any channel will be subject to the cash coupons' expiration date. The customer contacted the purchase institution and the response caused customer dissatisfaction. The other party is "irresponsible."
A Langham Place spokesperson said that since the cinema said that the cash coupons already sold will not be extended or refunded, Langham Place decided that the relevant customers can use the coupons at Langham Place designated catering merchants to use the same face value cash.
Langham Place Customer Service Center says management is actively communicating
In December last year, the fourth wave of the epidemic broke out in Hong Kong, and cinemas closed again.
Many people bought or redeemed Langham Place Cinema City cash vouchers at Langham Place earlier, but the cash vouchers will expire tomorrow (31st). Customers are worried that the cash vouchers will be invalid.
Checking the Facebook page of Cinema City, many people have asked how to deal with cash coupons that are about to expire. Cinema City replied that for Langham Place Cinema City cash coupons purchased through Langham Place and any channels, the expiry date will be The cash vouchers marked shall prevail, and customers are required to contact the customer service department of Langham Place Mall.
The reply caused dissatisfaction from many customers. "The cash coupon is a cooperation between your company and Langham Place. Does it seem to have nothing to do with you?", "A company without responsibility", and some people suggested to the Consumer Council to complain .
Cinema City only reiterated: "For cash coupon arrangements, please check with the institution where you purchased it."
The reporter visited the Cinema City at Langham Place, Mong Kok. A notice was posted in the theater stating that the ticket exchange certificate, coupons and gift vouchers will be postponed. The date will be announced separately. Customers should pay attention to the Cinema City page.
The reporter asked the Langham Place Customer Service Center as a customer. The other party stated that the management is actively communicating with the theater, but there is still no further information. Customers can leave contact information. If there is an update, the customer will be notified.
The reporter asked the Langham Place Customer Service Center as a customer. The other party stated that the management is actively communicating with the theater and will notify the customer if there is an update.
(Photo by Wang Yiyang)
Langham Place: Buy at a regular price, and still hold a large number of expiring cash coupons
At 8pm, Langham Place responded to media enquiries and stated that since the end of last year, the mall has been trying its best to follow up with Cinema City regarding the upcoming expiration of cash coupons. However, Cinema City stated that the cash coupons sold to Langham Place will not be extended or extended. Refund.
Langham Place deeply regrets that in order to thank customers, Langham Place decided to let affected customers (holders of Langham Place Cinema City cash coupons valid on January 31, 2021) to go to Langham Place’s designated catering Merchants can use the same face value cash within the specified date, and the details will be announced later.
A Langham Place spokesperson continued that in order to reduce the burden on tenants and customers, cash vouchers were purchased from Cinema City at a regular price earlier, and Cinema City additionally included snack vouchers, which were then sold by Langham Place as a gift or discounted price. Customer support.
Cash vouchers worth millions of dollars have been fully paid to Cinema City, and Langham Place still holds a large number of Cinema City cash vouchers that are about to expire.
Since the beginning of the epidemic, Langham Place has also provided additional rent relief measures for Cinema City.
The spokesperson emphasized that the terms and conditions of the use of the cash vouchers, including the effective date, are in accordance with the Cinema City cash vouchers and the final decision is reserved for them.
Consumer Council: Risk assessment of any product prepaid
The Consumer Council stated that it was unable to provide information on complaints against individual theaters, but designated premises (including theaters) were closed as required by law, which would have an impact on the industry and consumers. When these premises resume business, they should pay for the package in advance. Of consumers make appropriate arrangements to restore consumers’ confidence in the industry.
The Consumer Council reminds consumers to make a risk assessment before pre-paying for any product and service packages, especially under the uncertain factors during the epidemic period, to reduce unnecessary pre-payment items and the amount of consumption, so as to reduce the possibility of business closure Loss.
Cinema City has 6 cinemas located in Mong Kok, Kowloon Bay, Tung Lung Wan, Chai Wan and Tsuen Wan.
Cinema City boss Huang Baiming said in an interview with the media that the monthly rent of Langham Place reached 6 million yuan.
Looking at the Cinema City page, during the second wave of the epidemic in Hong Kong in March last year, theaters extended the renewal of movie ticket exchange certificates, gift coupons, gift certificates and cash coupons that were about to expire.
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