"My account is closed. There is nothing left, a blank page, blank of any purchase… ”Thibaut Tardier still can't believe it. Amazon has closed its customer account. Impossible for him to place any new order, despite a Prime subscription still in progress.
Reason cited by the global e-commerce giant: "We have taken this action because you have repeatedly asked for refunds for your orders. We can accept an occasional problem but we can no longer continue to reimburse you for such a large number of orders. "
"If we compare to the number of items I bought from them, I may have returned 20 or 30%, evaluates with suspicion Thibaut Tardier. Sometimes because they were damaged or defective, sometimes because I had changed my mind or found better elsewhere. But I have the right to return an item: by law, it's 14 days and at Amazon, it's even 30 days. The only restriction is that for certain reasons, the return costs are my responsibility. "
Thibaut is all the more angry that by his own admission, he had become "addicted" to the online sales site. " A drug. Apart from food, I ordered everything I needed: decoration, books, vinyls, vases, lights, scaffolding, hedge trimmers, seeds for birds, toys for children. , a blender, T-shirts, phone accessories, a telephone, glue, all my Christmas gifts… ”lists the young Marseillais in a Prévert-style list. For several years, he estimates spending on average on Amazon "€ 200 per month and € 200 more for my parents."
"Amazon also closed my mother's account"
The site became essential to him to the point that once his account closed by Amazon, Thibaut… immediately created another. And yet another. "But after an order or two, they too were terminated," he regrets.
“I am wondering about the management of personal data, points out the young bank collection agent. How did they relate? Because Amazon also closed my mother's account! And that of my spouse! He doesn't have the same name as me and has never made a comeback. "
Once an account is closed, the money that remained on it is no longer usable. It is specified in the general conditions of use of Amazon. "My mother had € 26.98 and my companion had just credited a € 50 gift card", protests Thibaut who called to the rescue the consumer association UFC-Que Choisir and the federation of sales to distance Fevad.
Amazon refused to refund Prime subscription
The young man also asked Amazon to be reimbursed for his annual Prime subscription at € 49 in proportion to the time remaining. The subscription runs until May 2020. "Again, Amazon refused, arguing that I had already taken advantage of its benefits enough," indignant Thibaut.
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Asked about the case of the young Marseillais and his general policy of closing customer accounts, Amazon explains: "We want everyone to be able to use Amazon, but it can happen that we abuse our service over a long period. "The e-trader states:" We never take a decision to suspend lightly, but with hundreds of millions of customers around the world, we are taking appropriate measures to protect our customers' experience. "
