Do you dream of being a caring manager? But is this still possible if you are forced to call an employee who does not fulfill his contract to order, to separate from him or, worse, when the company is in difficulty and it is necessary to announce layoffs , compulsory transfers, the abolition of a service?
"Precisely, it is when things go wrong, when you have to say unpleasant things, that it is even more important to be kind," replies Philippe Rodet. A former emergency doctor, he has become one of the ardent defenders of this management method designed to improve human relations in companies.
The art of listening and dialogue
In adversity, the benevolent manager is therefore supposed to keep his good reflexes. "Even when he has reproaches to make against a member of his team, he expresses his consideration, indicates what satisfies him in the work provided and, of course, also what needs to be improved" , continues Philippe Rodet. This decidedly patient boss takes the time to explain
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