08/06/2020 - 13:56
The Ministry of Internal Trade made a request for information on the commissions to the home delivery platforms in order to guarantee commercial loyalty and transparency for all participants in the goods and services marketing chain.
In principle, the companies that have to present the requested documentation are the main operators in the market: AplicacionesYa, Rappi and Glovo . This requirement includes the detail of the amount of the commissions charged from January 2019 to July 2020 to the gastronomic sector and other aspects related to the provision of the service in times of pandemic.
For apps, the quarantine implied a growth in the number of orders, in a market that, according to the consultancy Focus Market, is distributed as follows: 40% for Orders Now; 15% for Rappi; 10% for Glovo; 7% for Uber Eats and 28% in the rest.
According to market data, the applications charge a commission of between 20 and 25%, but then there are other conditions. For example, if a restaurant leaves the agreement within the first six months, they may charge you a fine. Restaurants complain about these charges, but those who do not have their own delivery depend on apps to add revenue.
The Secretary of Internal Trade, Paula Español, signed this Thursday the request in view of the fact that courier activities and shipments to homes became essential within the framework of the provision of Preventive and Mandatory Social Isolation (ASPO) for the distribution and approach of products essential, and because they carry an operating amount of logistics that must be transparent due to the impact on the cost structure in the sectors that demand the service, the Ministry of Productive Development said in a statement.
This information requirement responds to the scarce official data available on the costs associated with the use of electronic commerce platforms and delivery services, since they are an essential link in commercialization, since the demand for these services increased significantly due to that many businesses did not have their own delivery and began using the platforms from the beginning of ASPO.
Given the delicate situation that the trade is going through, the Secretariat considered that it is necessary to have reliable information in order to configure the economic impact of the service and avoid any type of abusive conduct in general, and regarding the collection of commissions in particular.