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Lufthansa lettering at Frankfurt Airport: "Veiled and dragged away"
Photo: Weiss / Eibner-Pressefoto / imago images / Eibner
The consumer advice center Baden-Württemberg is suing Lufthansa for flight tickets that have not been reimbursed.
You initially asked Germany's largest airline out of court to inform consumers about their rights, not to hide the right to a refund and to repay the flight price within the statutory period, said the consumer advocates in Stuttgart on Monday.
Since the company did not respond to the warning, the consumer advice center has now brought an action before the Cologne Regional Court.
The legal regulation is clear, emphasized the consumer advice center: If a provider cancels flights that have already been paid for, he must inform his customers that they can claim their money back or voluntarily accept a voucher.
If consumers decide to repay, the company must reimburse the flight price within seven days.
However, consumer complaints showed that Lufthansa is currently barely adhering to these regulations and is "concealing and delaying" repayments.
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With its behavior, Lufthansa is trying "by all means" to prevent the repayment of flight tickets that have already been paid for.
"Consumers who do not know that they are entitled to a refund are misled by the wrong information," criticized the travel expert at the consumer advice center, Oliver Buttler.
Even if the corona pandemic is currently affecting many providers in the travel industry severely: A company that is massively supported by state funds should not shirk its responsibility and its legal obligations.
According to the consumer advice center, a date for the hearing at the Cologne district court has not yet been set.
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