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Happiness: Refund for a canceled flight - within 15 days - Walla! Business

2020-12-14T16:58:57.571Z


Under the amendment approved in the second and third readings airlines will refund money for a flight canceled within about 30 days. Travel agents will be required to return the money to the customer within about 15 days of receipt from the airline


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Approved: Refund for a canceled flight - within 15 days

Under the amendment approved in the second and third readings airlines will refund money for a flight canceled within about 30 days.

Travel agents will be required to return the money to the customer within about 15 days of receipt from the airline

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  • travel agency

  • Hila Shi-Wazan

Walla!

Business

Monday, 14 December 2020, 18:43

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Plane (Photo: shutterstock)

The Knesset plenum today (Monday) approved in the second and third reading the amendment to the temporary directive, according to which the refund for canceled flights will be made within 30 days of the flight's departure and not within 90 days as was the case so far.

In addition, the clause initiated by MK Hila Shai and Zan (Blue and White) was approved, according to which travel agencies will be obliged to return the money for canceled flights to the customer within 15 days of receiving the money from the airline. 15th December.



bill comes following complaints of many consumers who have argued that since the beginning of the crisis beams, and especially since October, travel agencies delaying refunds and evasive returned. the agencies took advantage of the loophole in the law to roll the business expenses on the backs of consumers, like Taking credit from the consumer without his consent, while placing difficulties in returning the money.

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MK Hila Shai and Zan, initiating the proposal to include the travel agencies in the amendment: “Today we managed to put an end to the oppression of travel agents.

The situation where thousands of shekels that belong to consumers are in the hands of travel agencies and are used, without the knowledge and consent of consumers, must stop.

As I struggle to return the advances to the couples who got married and their marriage was canceled, even now I will continue to insist that no consumer will pay a single shekel for a product or service they have never received. "

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Source: walla

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