Quirks, obscure formulations ... a site to point out the cumbersome public administration

The "66 million prosecutors" dear to the President of the Republic sometimes make their requisitions against ... the administration.

Who has not experienced the jargon of an official form in their daily life?

Who hasn't seen a user tear their hair out at a public service counter?

Kafkaesque when one is a victim, ubiquitous when one is a spectator, the experience is always a waste of time.

The administration is aware of the problem.

The Public Service + platform launched this Thursday, backed by the service-public.fr site that the French know well, precisely aims to clear this jungle of complexity which still surrounds too many exchanges and procedures.

Poisoning relations between the French and their officials ...

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Public Services + will thus make it possible to evaluate public services, to consult statistics by administration and to point out complex or incomprehensible formulations.

“Reforming the State is not making big speeches or a vast big bang, but taking each problem at the root, insists Amélie de Montchalin, the Minister of Transformation and Public Service.

The goal is not to deny the obvious - I have no difficulty in saying that there are redundancies - and we are going to remedy this with this tool of trust and transparency.

"

Social Security

The site, moreover, offers online an anthology of obscure formulations.

It lists different scenarios: administrative jargon not understandable, illogical request because it is redundant, reason for refusal not explained, etc.

"I submitted your slips as at the beginning, but you must redo the regularization block by entering the amount of the base which corresponds to the contribution which remains for the moment in debit", answers the Urssaf thus to a user… confused!

And since the French, in the context of the Covid-19 pandemic, have had to increase their contacts with Social Security, particular attention will be paid to the complexity in terms of health.

Beware of the "bashing administration"

But isn't there a risk of bashing administration?

“No,” says Amélie de Montchalin.

Because officials too are victims of this complexity.

They want to get rid of it.

"

The unions are on the same line.

"If there is a problem, it is very good that users can say

I do not understand

, opines Luc Farre, Secretary General of Unsa-Civil Service".

However, this tempers: “Be careful with the evaluation aspect, however!

I am much more careful on this dimension.

What matters to me is that we cannot implicate an agent personally ”.

A new platform, therefore.

But will the means follow?

The ministry highlights that 208 million euros of the recovery plan have been devoted to the digital upgrade of the work tools of civil servants.

"A significant effort to equip, concedes Luc Farre, but we started from a very low budget line ..."

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The data collected is not intended to pile up quietly.

They must give rise to rapid responses and / or modifications of the nebulous formulations.

The Minister of Transformation and Public Service will chair a meeting of the major public service networks every three months - Taxes, CAF, Cnam, Cnav, Pôle emploi, etc.

- to "take stock and demand accountability".

The "Gauls resistant to change" will have to get used to it, the administration of tomorrow promises to be without gibberish.