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"The volume of meal delivery has increased sixfold" in 2020, according to the CEO of Edenred


The French prepaid services company now wants to encourage the French to spend their meal vouchers again, after a gloomy 2020.

Bertrand Dumazy, CEO of Edenred, the French prepaid services company parent company of Ticket Restaurant, prefers to see the glass half full.

After a year 2020 marked by the coronavirus crisis and during which the company saw its profitability and its revenues erode, he hopes to resume growth when the health restriction measures are relaxed.

Read also: Edenred ready for acquisitions in Europe and the United States

Interviewed by Radio Classique, Bertrand Dumazy asserts, the company has not missed out on the changes in consumption that took place in 2020. Among them, due to the closure of dining rooms, the development of takeaway.


The volume of meal delivery has increased sixfold

", indicates the CEO of Edenred, for whom the company's mission is above all "

to supply



", namely from consumers to restaurant owners, who suffered from the effects of the crisis on their business.

"Arrow the flow"

Last year, the Edenred group, present in 46 countries, nevertheless saw its net profit fall by 23.7% to 238 million euros and its turnover fall by 9.9% to 1.46 billion. euros.

However, he says he is “

particularly well positioned to seize the opportunities

” resulting from trends reinforced by the health crisis such as teleworking or more automated and digital inter-company payments, aims for an EBITDA of “

organic growth of at least 6%

” in 2021. Because the company sees itself as an essential element of the recovery, believing that it is essential to know how to "

direct the



", so that they go to the companies which need it.

Read also: Edenred's activities less affected in the third quarter

The “

employee benefits

” - Ticket Restaurant, Ticket Cesu (prefinanced service employment vouchers) - saw their operational turnover fall by 10.3% to 874 million euros last year.

But in 2021, many French people should sell the meal vouchers that they did not use in 2020: according to the Ministry of the Economy, which has decided to extend the validity period of last year's tickets until in September 2021, 700 million euros will be spent in this way.

The government has increased the flexibility (possible spending of meal vouchers on weekends and public holidays, ceiling raised to 38 euros per day, etc.) to ensure that meal vouchers will be engines of the economic recovery of restaurateurs.

Source: lefigaro

All business articles on 2021-03-05

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