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Containment: refund, cancellation ... here's what you need to know for your trips

2021-03-19T16:46:47.223Z


Don't panic if you had planned to leave by train or plane. SNCF is very accommodating when it comes to canceling or getting a refund


Ile-de-France, Hauts-de-France, Eure, Seine-Maritime and Alpes-Maritimes are confined from this Friday evening.

Interregional travel is prohibited.

What are the consequences for your travels and trips?

The answers to all your questions.

The SNCF transport plan maintained for a few days.

Whether it is TGV Inoui, Ouigo, Intercités, regional and international trains, the SNCF does not change anything this weekend and until Wednesday March 24 inclusive.

“As in previous confinements, we take the time to observe the needs before adapting our offer,” explains the railway company.

The new transport plan, necessarily reduced, will be unveiled at the start of the week for long-distance trains, and in collaboration with the regions for TER and Transilien.

VIDEO.

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Facilities for canceling your ticket.

Since this Friday, all train tickets up to and including April 18 are exchangeable or refundable without cause and without charge, up to an hour and a half before departure, for the whole of France.

Before the government announcements, it was three days before.

For Ouigo and Inoui, just go to the website to change dates or cancel.

No credit is offered: either you change the dates, or the refund is made directly to the credit card.

Moreover, this Thursday evening, according to paradoxical injunctions, the SNCF recorded twice as many reservations but also nine times as many cancellations as the day before.

Be careful before booking a train for the Easter holidays.

If you already have your tickets, keep them until new sanitary measures are announced.

If you haven't booked yet, better wait.

First, because the SNCF's transport plans have not been established for the next few weeks.

Then because the terms of exchange and cancellation are not known beyond April 18.

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Reconfinement: the number of SNCF reservations to leave Paris soars, trip cancellations too


For a plane ticket, the exchange conditions do not change…

Since the epidemic crisis, almost all airlines have offered tickets with the possibility of changing flights without modification costs.

At Ryanair, this is possible "free of charge twice until October 31" if you do so at least seven days before departure.

Same deadline of October 31 at Transavia.

But note that Air France's low-cost sister is more flexible: you can change your flights up to two hours before take-off.

At EasyJet, the deadline for changing your flight is 14 days before departure.

Some tickets, more expensive, are more flexible and allow a modification until the last day.

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… But getting reimbursed is less easy than taking the train.

Overall, companies prefer date changes.

But at EasyJet, "it is important to note that in a period of confinement, the costs of modification and fare difference do not apply, underlines the low-cost company.

Customers who wish to change their travel plans during this period can change flights for free, receive a credit or request a refund.

»Via a specific guarantee - Air France Protect - Air France offers until December 31, if you wish to cancel your trip, to modify your ticket free of charge and without proof, on the date and to the destination of your choice.

If you prefer, you can get a refundable credit.

Source: leparis

All business articles on 2021-03-19

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