The starting signal was given on Thursday April 8.
Some 17,000 agents from the General Directorate of Public Finances (DGFiP) are mobilized to help taxpayers as part of the 2021 campaign for the declaration of income tax.
A necessarily delicate mission because of the sanitary measures.
2,000 points of contact
Even if the DGFiP encourages taxpayers to do their paperwork as far as possible, the tax centers remain open to welcome them.
The network of the territory, particularly in rural areas and on the outskirts of large cities, is reinforced by the deployment of permanence in the 1,123 establishments labeled France Service.
Please note: in the latter, it will nevertheless be impossible to submit a paper declaration.
Due to the health context, self-service spaces (digital terminals, etc.) will be disabled.
"In a certain number of large centers, we know that we sometimes have people who come in droves," warns Jérôme Fournel, director general of public finances.
In these cases, we can switch to reception by appointment only.
"To set the time and date for it, click on the" My contacts "button from your specific space.
A unique assistance number
To limit physical contact between agents and taxpayers as much as possible, the tools for communicating with the tax authorities are extended.
In addition to the telephone reception provided in each individual tax service in your place of residence, a national assistance number, 0 809 401 401, is in place, accessible Monday to Friday from 8:30 a.m. to 7 p.m.
An agent can then answer questions or guide the user in completing their declaration online using a screen sharing tool.
Secure messaging and the chatbot
The taxpayer can ask a question, report a difficulty ... via the secure messaging of his particular space on impots.gouv.fr.
The novelty: a conversational assistant, also called a chatbot, guides the user and is able to respond in real time, and 24 hours a day, to the most frequently asked questions.
