Au Petit Bureau: offer and expertise
Located in Brittany through these 4 agencies (Brest - Quimper- Lorient - Auray), Au Petit Bureau is a company specializing in customer relations which offers businesses and liberal professions a variety of services ranging from the simplest to the most complex. As its Manager explains, “
for businesses and the liberal professions
,
we receive calls and then transfer them via SMS, emails or our internal software”. "We also manage the client's agenda and that of his employees by planning their internal organization as well as possible,
" he adds.
"We therefore offer commercial assistance, through targeted marketing campaigns, prospecting appointments as well as after-sales service management
," he adds.
A pole-based operation and a close relationship with the customer
Au Petit Bureau makes it a point of honor to be as close as possible to its customers by taking care to fully understand the various local specificities as well as the various sectors of activity in which the customers it supports operate.
“
In fact, we have an interview upstream with our future client in order to clearly identify his request, understand his organization and personalize our services according to his needs,
” confides Benoit du Crest.
In addition, one of the main strengths of Au Petit Bureau is its organization into 3 poles: medical-legal-business and institutional.
"
There is therefore, first, a real internal training before positioning our employee on a particular service of the partner company: the goal being that he is as efficient or more efficient than an internal employee
", insists Benoit. du Crest.
Information security and traceability
Au Petit Bureau is a company that offers outsourced solutions.
To ensure that each information reaches its destination without loss or compromise, the company is working on a tool that guarantees the transmission, traceability and security of the data sent.
As its Manager points out, "
with our IT tool, there is a real tracing which goes from the reception to the sending of the call, including the drafting of the message and the making of an appointment
".
In addition, "
this year we launched a quality process in the process of ISO 18295-1 & 2 certification, which allows us to follow the service from A to Z, through qualitative and quantitative indicators
", he confides. -he.
Finally, each year Au Petit Bureau is subject to a GDPR audit which is a guarantee of transparency on the management and security of the more or less sensitive information entrusted to it by its client companies.
Contact :
Phone.
: +33 (0) 2 97 83 83 84 - contact@aupetitbureau.fr
