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SNCF pinned down by the Defender of Rights for its stations without a ticket office or ticket machine

2021-07-01T08:38:31.367Z


Since 2019, travelers departing from these “unmanaged stopping points” can no longer purchase a ticket directly from


Inequalities pointed out.

In a decision published on Thursday, La Défenseure des droits pins SNCF on “unmanaged stopping points”, these stops where travelers cannot buy tickets before boarding the train.

Solicited by several users traveling regularly from stations without a ticket office or automatic ticket machine, the Defender of Rights Claire Hédon spoke about the “current procedures for regularizing travelers” considered as “constituting an unequal treatment of users. ".

Since 2019, travelers departing from these unmanaged stopping points must present a paper ticket or an e-ticket (electronic ticket) when boarding the train.

Previously, they could buy it directly from the controller.

Except that between the absence of a counter or vending machine in the station, the closure of other points of sale such as post offices and, for some, the non-possession of a smartphone, some of the users see themselves in the 'inability to present a ticket, which places them in a situation of fraud.

For its part, SNCF maintained with the Defender of Rights that these "new provisions (were) intended to strengthen the fight against fraud".

"Insufficient" alternatives

"If the dematerialization of public services can constitute progress for access to rights, this can be called into question by the social and territorial divide in access to the Internet and to computer equipment", answers Claire Hédon in her decision. this Thursday, recommending to "keep several modalities of access to public services".

If "alternative means are being deployed" such as the sale of tickets by telephone or partnerships with businesses according to the SNCF, the Defender of Rights considers them "insufficient" to "compensate for all the difficulties encountered by users" . Claire Hédon therefore recommends that SNCF "limit the removal of counters in stations", in particular on the TER network. But in the event that stations are transformed into “unmanaged stopping points” (PANG), to set up automatic ticket machines there.

The Defender of Rights also pinpointed the scales applied by the SNCF to travelers departing from a PANG who were penalized by a rate "normally reserved for travelers in an irregular situation". “Passengers boarding a train from a PANG must be able to benefit from a regularization tariff”, “the ticketing must only take place due to a lack of spontaneous presentation of the passenger or in the event of proven fraud, ”concludes Claire Hédon in her report.

Source: leparis

All business articles on 2021-07-01

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