From this Monday, the SNCF puts an end to the exceptional assistance system for reimbursement and exchange at the last minute of free tickets.
Passengers must now complete their formalities within 3 days to benefit from free travel.
Beyond that, they will have to pay 15 euros in case of modification of their ticket for the TGV Inoui.
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For an Intercités with compulsory reservation, the deduction is 40% of the ticket price, with a maximum limit of 12 euros.
For Ouigo, reservations are no longer cancellable and refundable regardless of the reason for non-use of the tickets but they remain exchangeable with a fee of 10 euros.
Since August 9 and the implementation of the compulsory health pass on board the TGV Inoui, Ouigo and Intercités, the railway company had indeed allowed its customers to be reimbursed or to exchange their tickets until the last minute, at no cost.
A policy which would have generated certain abuses on the side of the customers.
Guest of the Grand Jury this Sunday, Jean-Pierre Farandou, the boss of the SNCF, explained in particular that
"Customers exaggerated. They retained seven or eight tickets, and took only one (...) there was therefore several places which remained empty at the last moment "
.
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Before the health crisis, the cancellation and exchange conditions depended on the ticket purchased.
Some tickets, cheaper to purchase, were "
neither exchangeable nor refundable
".
