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Carrefour trains 85,000 employees to say "yes" to customers in sign language


By 2022, each store must have at least one employee trained by the Regional Association for the Integration of the Deaf.

The Covid pandemic has made the lives of people who are deaf or hard of hearing more complex.

With the wearing of a mask, it is impossible to read the lips of the other person.

Made aware of this by one of its employees, Carrefour will develop the learning of sign language in its stores.

“Diversity, inclusion and attention to people with disabilities are at the heart of Carrefour's DNA,”

says Alexandre Bompard, the group's CEO.

Providing the best possible welcome to all of our customers every day is the promise we want to keep in every store. ”

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85,000 Carrefour employees will be encouraged to learn 10 words in sign language selected by the distributor: “hello”, “goodbye”, “yes”, “thank you”, “welcome to Carrefour”, “please”, “Follow me”, “everything is fine?”, “Loyalty card” and “receipt”.

Each checkout guest will be reminded of these ten signs by means of a small memo card.

At this stage, the "no" is not on the program ...

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Source: lefigaro

All business articles on 2021-10-11

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