It is now possible to have it delivered to home and in record time almost everything: shopping, prepared meals, objects ... While Europe wants to strengthen the rights of platform workers, Mounir Mahjoubi, deputy for Paris and former secretary of State to Digital has drawn up an overview * of the working conditions offered by these companies. “
Some platforms are truly at the service of their workers, guaranteeing their independence, providing them with decent income, relative security and training. For others, social engagement is just a facade, a marketing fresco to attract workers and consumers. (…) For professionals, customers and the regulator, separating the wheat from the chaff is a challenge
“, He puts forward in the preamble of the classification.
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70 platforms were screened by two of his employees and himself, out of 125 identified, to define good and bad students through twenty criteria including remuneration, working conditions, training and CSR as well that the algorithm with the transparency of its operation, in particular for the attribution of the races to be carried out for the drivers and the deliverers.
It emerges that the Malt platform, connecting freelancers and companies, tops the ranking with a score of 18.5 out of 20, obtaining 100% of the points in the areas of remuneration, working conditions. and the algorithm.
The Malt freelance platform comes first.
Credit: Analysis note by Mounir Mahjoubi.
Heetch stands out
In the private vehicle transport sector, the French company Heetch is in the first proposal, with a score of 15.9 / 20.
"
It is quite simply the only platform with Citybird to be fully transparent about the operation of its algorithms
", specifies the analysis note.
Uber comes fourth behind Caocaro and LeCab.
“
Uber obtains a score of 13.2 being average on all subjects except transparency.
The company totally refuses to discuss and communicate on its race allocation algorithm
», Deplores Mounir Mahjoubi. A highlight of the sector, few of these platforms - with the exception of Uber and Bolt - offer free insurance to their drivers in the event of a work-related accident. 67% supervise disconnections and strictly verify the identity of the drivers, essential to avoid the subletting of accounts between workers.
When it comes to meal delivery, the British company Just Eat is the winner in the category, far ahead of Uber Eats and Deliveroo. “
In February 2021, the company Just Eat announced that it wanted to hire a large number of delivery people on permanent contracts in some thirty French cities and Just Eat offers a guaranteed minimum hourly remuneration, which is not the case for platforms that use to independents,
”says the report. Workers are then paid by the hour regardless of the number of deliveries they make. But wage employment also has its negative points with less flexibility in working hours and longer payment times.
For its part, the famous company Deliveroo does not even reach the average with a rating of 9.1.
"
The delivery men do not know on what criteria the races are assigned to them and therefore cannot adapt their behavior as a function, nor can they have access to their evaluations
", highlights the note.
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The growing grocery delivery sector has its own specificities. “
Most of these delivery people are salaried, which greatly upsets a number of preconceived ideas about their situation,
” said the briefing note. The Getir company comes first in the ranking but closely followed by Flink and Cajoo, all three have set up in France in recent months and have employed all of their workers. "
Many companies have been created recently, it will be necessary to monitor that they continue their good practices, in particular when they will concentrate on their profitability.
", However warned Mounir Mahjoubi.
Platforms which use independents such as Kol and Frichti are lagging behind in the ranking, arriving respectively in 5th and 6th position.
* Analysis constructed from publicly available information or from interviews with representatives of platforms and workers using the platforms.
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