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A breakdown in Cannes disrupts TGV and Ouigo traffic

2022-05-16T15:56:24.489Z

Some trains are experiencing delays of more than 3.5 hours. The SNCF plans to return to normal not before 8 p.m. Travelers will be fully reimbursed.



A breakdown of the telecommunications network in Cannes has seriously disrupted the movement of trains on the south-eastern network since midday without a resumption of normal traffic being announced for the moment.

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This breakdown prevents us from circulating the TER.

The TGV, it's a dropper.

The SNCF Réseau telecom teams are currently on site and are doing everything possible to return to normal, which is estimated around 8 p.m.

, “says Cyrille Durand, of SNCF Voyageurs in charge of the southern France network.

This concerns 5 TGVs”,

he adds without being able to specify the exact number of people affected.

"I don't have the count yet.

A single TGV contains 500 passengers and a double 900”

, he continues.

At least several hundred travelers would be affected.

On the platforms, as too often, travelers found themselves confronted with very partial information, without being offered a bottle of water despite the heat, or a waiting room.

Those connected to the SNCF applications were better informed than travelers unaccustomed to handling the laptop, waiting in the heat for a train which ended up arriving more than 3h30 late.

“I had to leave at 12:49 p.m. from Saint-Raphaël Valescure

deplores Monique (*) an employee in Paris who came to visit her retired parents.

They wanted to wait with me but I told them to go home.

At the beginning the SNCF announced to us on the loudspeaker a half-hour delay then for two hours nothing without a word of apology, just thank you for your understanding

.

The TGV Inoui 6176 finally left at 4:27 p.m.

It is always announced 3h30 late on arrival at Gare de Lyon.

The next train, the Ouigo 7856 (low cost train) which was to leave at 2:49 p.m., is 3 hours 40 minutes late.

In compensation for the inconvenience,

“Inoui customers will be reimbursed 100%

, says Cyrille Durand,

those traveling by Ouigo will be compensated at 150%”

.

Bottles of water should also be offered to them on board.

"For the moment we have not seen the color"

, laments Monique.

(*) The first name has been changed.

SEE ALSO

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Source: lefigaro

All business articles on 2022-05-16

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