A breakdown of the telecommunications network in Cannes has seriously disrupted the movement of trains on the south-eastern network since midday without a resumption of normal traffic being announced for the moment.
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This breakdown prevents us from circulating the TER.
The TGV, it's a dropper.
The SNCF Réseau telecom teams are currently on site and are doing everything possible to return to normal, which is estimated around 8 p.m.
, “says Cyrille Durand, of SNCF Voyageurs in charge of the southern France network.
This concerns 5 TGVs”,
he adds without being able to specify the exact number of people affected.
"I don't have the count yet.
A single TGV contains 500 passengers and a double 900”
, he continues.
At least several hundred travelers would be affected.
On the platforms, as too often, travelers found themselves confronted with very partial information, without being offered a bottle of water despite the heat, or a waiting room.
Those connected to the SNCF applications were better informed than travelers unaccustomed to handling the laptop, waiting in the heat for a train which ended up arriving more than 3h30 late.
“I had to leave at 12:49 p.m. from Saint-Raphaël Valescure
deplores Monique (*) an employee in Paris who came to visit her retired parents.
They wanted to wait with me but I told them to go home.
At the beginning the SNCF announced to us on the loudspeaker a half-hour delay then for two hours nothing without a word of apology, just thank you for your understanding
The TGV Inoui 6176 finally left at 4:27 p.m.
It is always announced 3h30 late on arrival at Gare de Lyon.
The next train, the Ouigo 7856 (low cost train) which was to leave at 2:49 p.m., is 3 hours 40 minutes late.
In compensation for the inconvenience,
“Inoui customers will be reimbursed 100%
, says Cyrille Durand,
those traveling by Ouigo will be compensated at 150%”
Bottles of water should also be offered to them on board.
"For the moment we have not seen the color"
, laments Monique.
(*) The first name has been changed.
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