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Cash withdrawals at the counter: »The main task of the branch is sales«
Photo: Angelika Warmuth / DPA
In most Deutsche Bank branches, cash will no longer be available at the counter in the medium term.
"In the future I no longer want to offer cash in the branches, because holding cash causes costs," announced the head of the domestic private customer business of Germany's largest financial institution, Lars Stoy, at a non-public investor conference.
"The main task of the branch is sales," Stoy is quoted as saying.
'Advising clients on investments, mortgages, to some extent consumer credit and insurance.
Then branches will also be profitable again.«
According to the plans, the institute only wants to offer cash in a few large centers.
In most Deutsche Bank branches, notes will then only be available from ATMs.
The manager's statements were made at the end of May, but have only now become known and have been confirmed by a spokeswoman for Deutsche Bank.
The money house will "reduce the number of personal cash expenditures in branches in the medium term as part of its strategic transformation in Germany," she explained.
This is done »taking into account the respective customer demand and the range of self-service services on site«.
With the plans, Deutsche Bank is also responding to changes in customer behavior.
When it comes to paying and handling cash as a whole, “a clear trend towards cashless payment is discernible”.
Customers have access to a “wide network of ATMs” to supply themselves with cash, and money can also be withdrawn when shopping in many supermarkets or at gas stations.
mmq/dpa-AFX
