The SNCF and the start-up Fairlyne will offer a waiting list at the end of the month to try their luck if a low-cost TGV Ouigo is full, by taking over the seat of a traveler who has given up traveling, have- they announced on Wednesday.
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A ticket “at the normal price”
"
We have a lot of trains that are full, especially in the summer, almost 40% (...) But we know that we have additional customers who would like to travel with us
," explained Florian Etchanchu, head of strategy. offer at Ouigo, during a presentation at VivaTech.
At the same time, "
there are a lot of + no show +, around 10%
", he added: travelers who finally do not take the train when they have bought a ticket.
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But Ouigo tickets are neither cancellable nor refundable.
A new option, offered at the end of June on the Ouigo site and application, will allow travelers renouncing their trip to register to offer their ticket.
If they find a buyer, they will get 80% of the price.
At the same time, those who want to travel in a Ouigo displayed as full will be able - without obligation - to register on a waiting list and will be offered the seats abandoned by those who have given up on their trip.
They will then pay for their ticket “
at the normal price
”, specified Florian Etchanchu.
That is to say relatively expensive if the train is full.
"
We have a lot of requests from customers who want more flexibility, especially during peak periods.
“, he underlined.
Fairlyne is a start-up founded in 2021 by three former Accor executives, “
with the aim of improving the customer experience on booking platforms in the travel sector
”.
