I am a robot?

The robots that replace us in service jobs

Against the background of the global shortage of manpower, especially in the service industries in developed countries, more and more robots are entering to take the place of humans in factories, warehouses, hotels, pharmacies and restaurants.

Get a glimpse of the future, which is happening right now

Ilana Stutland

20/08/2022

Saturday, August 20, 2022, 00:47

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Robots from the company Innox Robotics, are sold under operational leasing (Photo: PUDU)

Ami Haketin, CEO of Innox Robotics, which deals in the field of autonomous robots and provides technological solutions to the business sector both in the logistics front and at the meeting point with the end customer, is sure that in the coming years we will see more and more robots that will make work easier in companies, organizations and various businesses.

"The International Federation of Robotics ( IFR) reports that the list of robots for customer service in various fields (from the world of catering to a patient who is lying in bed and needs company and communication) increased by 17% during 2021 compared to 2020. This rose from a turnover of 6 billion dollars to 6.7 billion dollars," he says.

"The global corona epidemic has created new opportunities and demand for robots that were under development: robots for cleaning, serving the public, for guidance and sales promotion, this is in order to create a minimal distance between people, avoid contact with food products as much as possible and overcome a labor shortage. Between 2021 and 2019 there was Around the world, an increase of about 92% in the use of robots for service and commercial cleaning. According to the data, the situation we are in today would only have happened in 2025, had it not been for the corona virus. The upward trend is maintained even in the post-corona era."

Innox Robotics imports robots to Israel and adapts them to the specific needs of the market.

"We started marketing the products at the end of 2018, we are in the sexiest world there is, everyone wants to touch technology," says the minor.

"As mentioned, thanks to the corona epidemic, people understand the added value that robots give when integrated into an organization. The phone doesn't stop ringing. Suddenly organizations and companies understand the added value and are ready to start with the technologies combined with human capital."

"Our robots are sold using the method of operational leasing for periods of 24-36 months at a cost of NIS 1,500-8,000 per month, very much depending on the specific model, which robot it is, what its role is in the activity. Sometimes a company needs to buy several robots."

According to the minor, "Our two cleaning robots are completing three years of operation at Terminal 3 in Israel and on average each of them cleans about half a million square meters a month around the clock, 24/7. They integrate with the cleaning teams and complete the missing link and also raise the level of cleanliness on the site Such

robots are also deployed in the Shufersal network. In addition, we are promoting robots for customer service. In the last six months, we have launched robots to direct the public in general and also as accessibility for the disabled in shopping malls, medical institutions, museums, etc. There are also robots for removing dishes that are in pilot in restaurant and cafe chains. In addition to this, We launched robots that will be used for deliveries to the customer's home or office.

We are in a pilot in a number of hospitals in Israel to carry out deliveries within the hospital between the various departments, in order to optimize the current operation and optimally utilize the human resource which is already at its limit.

The robots also know how to move between floors, to get from one point to another according to the commands they receive."

What is your expectation for the coming years?

"We anticipate that in 2030 robots will be a very significant part of our lives in every field, and in every organization there will be several robots that will operate from the fields of customer service, routine care and the interface with the end customer.

Our assessment is that the robots will not 100% replace the people, but will integrate into the day-to-day operations of the organization.

There will be significant economic efficiency and this will also help with the shortage of workers in the market.

The robots will be an integral part of the landscape in the organization's team.

We will see pictures of the workers with robots next to them."

Ami Haketin, CEO of Innox Robotics (Photo: Aya Studio Moments for Forever)

The pharmacist is happy

As mentioned, the robots enter different service areas.

"For several years now, you can see robots in pharmacies in Israel. About 20 robots from different companies are currently working in Israel in several hospitals and in one of the chains," says

.

BD is an international medical technology company, which has about 70 A thousand products, ranging from test tubes for blood collection to robots for dispensing drugs. BD's robotic automation solutions are customized for each pharmacy, from the private one measuring 60 square meters to a network of over 120 square meters. BD worldwide, says Klein, "currently has 11 A thousand installations of these robots worldwide, the vast majority in private pharmacies and pharma chains.

The entry of our robots into Israel was about a month ago with the first installation at the 'Hai' pharmacy in Ramla, and we have more orders on the way.

Our entry into Israel symbolizes the accessibility of robots also to private pharmacies in terms of technology,

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Ofir Klein, CEO of BD Israel (Photo: Yonatan Tamir)

What are the advantages of this robot?

"This system is actually an automatic warehouse that allows for maximum optimization of the utilization of the space. It also manages the inventory in a more efficient way. The structure of the robot allows medicines to be in a very high density - up to 4,000 packs per meter length in the robot, and then actually the areas that should be in a pharmacy for customer service increase.

You don't waste space on storage areas. But the even more significant news is the inventory management: the robot knows how to dispense the pack that is closest to expiration and knows how to warn if products are missing from the inventory. As a result, the destruction of expired drugs is significantly reduced."

Klein adds: "The robot will deliver the medicine to the pharmacist within a few seconds. The dispensing time for the box is 8-12 seconds. The robot mainly empowers the role of the pharmacist. Instead of dealing with taking stock and physically dispensing the drugs, collecting the drugs, the pharmacist does what he learned for himself: giving Clinical explanations and advice to customers. When we go to the pharmacy, we mostly see the pharmacist's back. Thanks to the robot, we can see his face. It also shortens queues very significantly."

Robot in a living pharmacy.

They see the innovation in front of their eyes (Photo: Chai Pharmacy)

How much does the pleasure cost?

"The return on investment is very profitable for several reasons: better utilization of the areas, reduction of stocks. It is certainly accessible to pharmacies in terms of price. The price depends on the dimensions of the robot, various functions and additions. The price is customized for each pharmacy and starts at hundreds of thousands of shekels, with the return on investment in years Loneliness".

"In the end, a private pharmacy is a business for everything. We found quite a few pharmacies and pharmacists who see the innovation before their eyes and are looking to optimize their business and are definitely ready to make investments that will pay off for them in the end. We know that in the coming years both the health insurance funds and the pharmacy chains will be equipped with robots."

Tomer Spanier, Vice President of Operations and Supply Chain at the Terminal X site (photo: Terminal X)

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Even in the various warehouses, robotic systems are already being used to pick up the orders.

"For us, the main work is picking the goods," says Tomer Spanier, VP of Operations and Supply Chain at the Terminal X site.

In the traditional method, the worker would go and collect from the different shelves.

The main role of the automation is that the shelves reach the worker."

"The worker is in the picking position, he is basically static, and the robot brings him a chest on which there are various items.

Each dresser contains an order of magnitude of 40 items, and then the system tells him, for example, that you will pick up shoes from this dresser, socks from the other.

Then the worker in the position works on several orders at the same time.

At Terminal X we have been working with this system for almost two years and each time we improve and upgrade it and more and more, we work with it in a smarter way."

A robot in the Terminal X warehouses (Photo: Courtesy of Terminal X)

What are the main advantages of this?

"This improves the employee's performance by 3 times what it was before. If an employee would collect a maximum of 70 items per hour, then today he exceeds 200 items. Also, as the demand increases and the warehouse becomes larger, this maximizes the output . This saves whole kilometers of walking a day and also helps us a lot to be fast in terms of getting to the customer. In order to get to the customer on time, the picking needs to be very fast. Working with the robots makes this possible."

Another important point, according to Spanier, is the fact that this automation "also facilitates the ability to recruit employees. It is much easier to recruit an employee who stands in a stationary position than an employee who has to walk miles a day. Of course, you still need personnel to operate this process, it's just much easier for him and him Much more efficient and accurate. There are also far fewer mistakes with the customers."

Ran Berman, one of the founders and CEO of the company Beyon3D for construction technologies that deals with industrial robotics (photo: Knesset spokespersons, Ofer Vakanin)

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"The traditional world of construction is based on manual labor. Technology comes to optimize existing traditional processes,"

says

construction technology company that deals in industrial robotics. The company was established in 2011 and developed robotic technology for the production of concrete components for the construction industry.

"In the world Construction that is based a lot on manual labor has uncontrolled processes with very high depreciation, processes that have a safety problem, and more.

All these things our technology comes to solve," he says. "Today, for example, a robotic arm does the application of the concrete, produces concrete components.

The robot works very precisely, significantly reduces the manual manpower, the depreciation is much lower, there is also the ability to produce very complex geometries.

The robot improves processes.

It is faster, more accurate, works in a controlled way, in a safer way.

There is also the ability to produce elements on demand, sizes on demand, complex contours, textures."

Beyon3D robot (photo: Public Relations)

Berman adds: "Currently, at our plant in Haifa, we produce concrete elements for the construction industry intended for finishing purposes. In the future, we believe that we will be able to produce additional elements that are not necessarily for finishing purposes. The final customer is those contractors, entrepreneurs or companies that sell those elements intended for construction purposes, and this is not It doesn't matter if it is applied in a tower or in the renovation of a small apartment. From the raw material production process to the final product there is almost no human contact. Our technology also solves the problem of supplying and transporting and ordering such elements from abroad.

We have a plan to establish another 25 factories around the world."

The production time, Berman explains, depends on the type of element, whether it is, for example, a larger or smaller element. "The application process, the production of one concrete tile, for example, takes several minutes.

After that there are drying processes of the tile.

The idea is that it is a complete process starting from the material production stage to the final stage, and from there it is either transferred to storage or transported to the construction site."

"The world of construction is still very conservative, very traditional, but little by little we are starting to see new technologies being assimilated into this world in terms of many processes. Today we mainly see robots in very specific processes, such as lifting heavy elements. In the future, I believe we will be able to see robots not only in lifting heavy weights And the like, but much more than that."

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