At the end of her engagement with Bouygues Télécom, Chloé had done everything to avoid an increase in her flat rate.
But it was finally by initiating the termination process that customer service called him to offer him a new year at a reduced price.
Enough to prove that, yes, it is possible to negotiate with your supplier to obtain a price for your mobile plan.
Le Parisien reveals its secrets and the weapons to have.
It is common, when you subscribe to a mobile offer, that there are two prices: the one that will be practiced over a certain period (12 or 24 months), generally low (the one for which you sign above all);
then the second, higher, but which one then undergoes.
For those who do not want to suffer, there are then two solutions: change operator to switch to a "welcome offer" or negotiate with your operator.
Benchmark competing operators
An essential thing, before negotiating, is to look at what is offered elsewhere: if no competitor offers you better, your operator will probably not suggest any discount.
So check prices and offers elsewhere before you go on the attack.
Make sure that the offers you look at correspond to what you have or approximately: for example, do not compare an all-unlimited plan with a 5 GB plan. To make your task easier, there are online comparators.
You can also spot offers that are better than yours, cheaper or at the same price.
Negotiate the price of your mobile plan
Do not hesitate to wait a bit if there are no interesting offers from other operators, even if it means paying a few weeks more.
You can also do it upstream and not wait for your offer to come to the end of the reduced price period to imagine changing it (especially since most operators offer to reimburse termination fees).
Once this identification is done, it is time to attack.
Contact your operator's customer service and ask for the cancellation service.
"The simple fact of evoking the desire to terminate his offer rather than asking for a discount can make it easier to obtain something", explains the employee of an operator.
Tell the advisor that you don't see the point of staying with them (as proof, you've found other cheaper offers elsewhere!) and that you therefore wish to cancel.
Then see what the adviser offers you, if he offers you a lower price or a “better” offer at the same price (which does not interest us if we want to save money).
In the first case, this price reduction could only be temporary, most often linked to a new commitment period, which will require you to take the process every year (if it works).
"You can also play on your seniority, on being a
good payer
", continues our good connoisseur.
Change mobile operator
If your carrier ever tells you to go away, then look elsewhere.
If no online offer suits you, you can call the operators one by one, join their subscription service and try to negotiate with them: discuss the offers of competitors and see what they offer you.
“Competition from four players on the market inevitably creates opportunities,” explains the employee of the major operator.
It may take time, but there is great potential for savings.
