With 15 years of experience and regularly trained in the latest technological advances, the Solution Numérique Télécom team uses its know-how and quality of service to perfectly meet the specific needs of its customers and provide them with the best advice.
In the event of a breakdown, the customer can contact Solution Numérique Télécom directly from their smartphone, via a dedicated page. As a result, the response times are short (3h00 maximum). A proven procedure that works just as well in telephony as it does in computer or office automation.
The Benefits of Fiber Optics
The price of copper has reached such levels that organized gangs do not hesitate to steal the cables of the telephone networks. As a result, some customers regularly find themselves without a phone or internet connection. To counter these nuisances, which are very detrimental to the business, Solution Numérique Télécom encourages its customers to equip themselves with optical fiber and guarantees its installation within one month.
In order to keep its technical team up to date with the latest advances, Solution Numérique Télécom is constantly innovating. The company has thus acquired an active structure in network cabling and has undergone training with renowned operators in order to train in this practice.
Cybersecurity, a crucial issue for companies
In 2022, 9 out of 10 companies worldwide fell victim to a cyberattack. A scourge accentuated by the pandemic and the digitalization it has engendered, hacking and cyberattacks, the consequences of which can be serious, require the protection of information systems to be strengthened. This issue, which is now a major issue for companies, VSEs, SMEs, local authorities and administrations, is also supported by Solution Numérique Télécom. The company makes sure to explain to its customers the risks involved in not being protected and details the possible solutions, not necessarily expensive, to avoid a disaster, including: use a fixed IP address to secure your data and your Internet connection, set up an antivirus to protect your computer system from malware, protect your mailboxes by implementing tools such as Captcha, tests designed to prevent spam and computer attacks.
Less paper, more IT
From 2024, companies will be subject to new obligations related to invoices and expense reports. A gradual dematerialization is planned, and electronic invoicing will eventually become an unavoidable obligation.
This transition presents a significant challenge for companies that will need to be able to produce an authentic digital document for each invoice.
Since 2018, in an environmentally friendly approach, the El Khomri Law has already forced companies to digitize important documents. Stored securely in a digital safe, they can be easily retrieved and transmitted to the right people (employees, administrations, etc.).
This digitization of documents and invoices makes it possible to sustainably reduce the administrative burden and strengthen the competitiveness of companies while reducing the risk of errors and payment delays. The gain from the standardisation of e-invoicing is estimated at more than €4 billion per year.
As part of this obligation, Solution Numérique Télécom has been striving for the past 2 years to encourage its customers to move towards less paper and more IT. At the same time, in a didactic approach, it offers the less agile of its customers personalized support, provided via its technicians and educational mini-books. This approach has been a success, with 95% of customers saying they are satisfied with the assistance they receive.