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PS5 sold for 69 euros by Fnac: what is the rule in case of error on the displayed price?

2023-12-10T09:58:58.892Z

Highlights: PS5 sold for 69 euros by Fnac: what is the rule in case of error on the displayed price?. A customer had his order cancelled after buying a PlayStation 5 on the Fnac website for the sum of 69 euros instead of 450, at the end of the day. In 2020, the Casino brand had mistakenly displayed 140 cm flat screens at 30.99 euros. The police then had to intervene. The law of 2 July 1963 prohibits the resale of a product as it is at a price lower than its purchase price, under penalty of a fine.


A customer had his order cancelled after buying a PlayStation 5 on the Fnac website for the sum of 69 euros instead of 450, at the end of the day.


He thought he was doing the deal of the century for a few hours. On Wednesday, a resident of Marchienne-au-Pont (Belgium) bought a PlayStation 5 for the price of 69 euros on the Fnac website, RTL infos revealed. A display error on the part of the brand, which cancelled its customer's order within hours.

If the law is in favor of the consumer when the price of an item on the shelf is not the right one and differs from the one the brand wanted to display, the French Consumer Code is much more complex than that. Although this can be considered a misleading commercial practice, and the seller must sell the product at the most advantageous price for the customer (Article L133-2 of the Consumer Code), there are certain exceptions to protect the seller.

First of all, the seller is not required to sell the item at the advertised price if the consumer's attitude is deemed "dishonest". For example, if you buy a TV for 199 euros if its real value is 1,999 euros, because the difference is so large that the consumer cannot ignore that there is an error.

A seller can't sell at a loss

In addition, a seller does not have the right to sell at a loss, outside of sales periods. The law of 2 July 1963 prohibits the resale of a product as it is at a price lower than its purchase price, under penalty of a fine. In January 2018, Intermarché paid the price after offering 70% discounts on consumer products such as jars of Nutella, and had to pay a fine of €375,000 to the state.

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In other words, when the error is obvious and the price becomes ridiculous, the seller is protected. In 2020, the Casino brand had mistakenly displayed 140 cm flat screens at 30.99 euros instead of 439.99 euros. Faced with this problem, management had instructed cashiers to explain that it was a mistake and ask for the normal price, which many customers, especially some who had eight televisions in their carts, did not want to hear. The police then had to intervene.

On the other hand, if the price error in the store is consistent with the value of the product, the buyer is entitled to apply Article L133-2 of the Consumer Code, and to obtain the product at the price displayed despite the brand's error.

Source: leparis

All business articles on 2023-12-10

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