The IPCC visited the Hong Kong Island Region Police's 999 call pre-recorded new messages, but it was overwhelmed by other police districts

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Author: Tao Jiaxin

2021-06-19 10:39

Last update date: 2021-06-19 10:39

The Police Supervisory Commission has reviewed the 7.21 Yuen Long incident and 75% of the complaints involved the police's 999 emergency call for help.

The new chairman of the IPCC, Wang Peishi, visited the Hong Kong Island Command and Control Center with 14 members on Thursday (17th). The police briefing will implement four optimization tasks, including pre-recording new phone messages, setting up additional 999 receiving stations, and The establishment of a "backbone team" and so on.

Wang Peishi believes that the IPCC's recommendations will help "further strengthen the mutual trust between the police and the public."

Regarding the operation of the 999 emergency call for help, the police implemented four new measures, including pre-recording new phone messages to provide real-time additional information to reporters waiting to be connected; adding a mechanism to cope with overload, allowing calls to be forwarded to other regions and Police district; set up additional 999 receiving stations in the district radio station; and set up the command and control center console "backbone team" of the district command and control center, composed of personnel who have been stationed at the radio station but are working in the district, and mobilize assistance when necessary for operations.

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