Lactalis contaminated milk scandal: Emmanuel Besnier's lack of apology still haunts the victims. Ségolène Noviant was only waiting for one word: “Sorry”, never arrived in six years.

Like all parents whose babies fell ill because of Lactalis milk, she received no apology from the big boss. Worse, they say, they never met him. The trauma has a date: December 2, 2017. The culprit bacteria, salmonella, found in the Craon factory (Mayenne), where the powder is manufactured, contaminates 38 infants.