Major retailers are increasing their initiatives to sell second-hand products. Traditional salespeople work alongside a growing number of employees responsible for selling services rather than products.
Renting a bike or a tent, repairing a household appliance, reselling a used telephone… Distributors are constantly expanding their territory. Some, like Leroy Merlin, have started… “EXPANSION of THOUGHT” “Energy renovation guide”. Richard Herbelet, an employee for thirty-two years at Leroy. Merlin, has little to do with that which was his only two years ago. He is no longer a simple seller, but an “energy renovation guide.” His job? Helping its customers choose the right insulation work, presenting them with the assistance they are eligible for. A task larger, and sometimes more delicate, than just selling drills or shower hoses. He has been with the company for 32 years. He was a salesperson for 30 years before becoming an ‘energy renovator’.