Briton has 285,000 euros taken from his bank account. Total Énergies admitted that human error had prevented the cancellation of the exorbitant bill.
Alerts to regulators allowed affected customers to be refunded and compensated for the error, but for some it took months. “I thought someone was messing with me. I have a cat, but I don’t think he touched the ( heating ) buttons,” said a 77-year-old retiree.