Bank Hapoalim was fined after it refused to admit to the branch and provide service to customers who did not make an appointment in advance. Bank Leumi was also fined one million shekels, due to a debt collection violation.
A financial sanction of NIS 250,000 was imposed on the Isracard company due to long waiting times at the call center. The Bank of Israel explained that the Supervision of Banks carried out a variety of consumer controls with the aim of examining the correctness of the conduct of the supervised entities vis-a-vis customers.